Hamilton · 10 hours ago
Senior Change Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expHamilton is a company that underwrites specialty insurance and reinsurance risks globally. They are seeking a Senior Change Manager responsible for governing and improving IT changes across the organization while ensuring compliance and operational stability.
BankingFinanceInsuranceRisk Management
Hiring Manager
Ashley Powell
Responsibilities
Own and operate the enterprise Change Management process aligned to ITIL best practices
Chair and coordinate the Change Control Board (CCB), including preparation, agenda management, risk reviews, and decision tracking
Ensure all changes (standard, normal, emergency) follow defined approval workflows and are appropriately risk-rated
Enforce change freeze, blackout periods, and major business event protection
Act as final escalation point for high-risk or cross-platform changes
Define and maintain the release management framework, including release calendars, bundling strategies, and go-live governance
Coordinate cross-team releases spanning applications, infrastructure, cloud, security, and data platforms
Ensure release readiness criteria are met (testing, rollback plans, communications, monitoring, support readiness)
Partner with DevOps and Engineering teams to align CI/CD pipelines with release governance
Use Azure DevOps as the authoritative platform for: Change records and approvals; Release tracking and milestones; Risk, impact, and dependency documentation; Evidence for audit and compliance; Design and continuously improve Azure DevOps workflows, templates, dashboards, and automation for change and release management
Produce executive-level reporting on change volume, risk, success rates, and incidents caused by change
Act as the primary interface between IT Operations, Infrastructure, DevOps, Security, Application teams, and the business
Ensure changes are clearly communicated to impacted stakeholders, including support teams and end users
Partner with Incident and Problem Management to drive post-implementation reviews (PIRs) and reduce change-related incidents
Ensure change processes meet regulatory and audit expectations (e.g., SOX ITGCs, DORA, ISO 27001/22301)
Maintain clear audit trails, approvals, and evidence for all material changes
Analyze trends and metrics to continuously improve change success rates and reduce unplanned outages
Mature the organization from reactive change control to predictable, high-quality delivery
Qualification
Required
8+ years' experience in IT Change Management, Release Management, or Service Management roles
Deep, practical experience with ITIL-aligned change control and Change Control Boards (CCB)
Strong hands-on experience using Azure DevOps to manage changes, releases, workflows, and reporting
Proven experience coordinating complex, cross-team releases in enterprise environments
Strong understanding of IT Operations, Infrastructure, Cloud, Security, and Application delivery
Experience operating in regulated environments with audit and compliance requirements
Excellent stakeholder management, facilitation, and decision-making skills
Preferred
ITIL v4 certification (or equivalent)
Experience integrating change governance with DevOps / CI-CD pipelines
Familiarity with SOX, DORA, ISO 27001/22301, or similar regulatory frameworks
Experience designing dashboards and KPIs for executive reporting
Benefits
Hybrid working
Matching 401K plan
Medical, dental, vision, life, disability
Generous time off (including parental leave)
Continued support for professional development
Gym subsidy
My day (additional days leave for personal interests/wellness/charity work)
Company
Hamilton
Hamilton Insurance Group, Ltd.
501-1000 employees
H1B Sponsorship
Hamilton has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$776.67M2023-11-10IPO
2017-05-15Acquired
2015-01-01Undisclosed· $250M
Leadership Team
Pina Albo
Chief Executive Officer
Peter Riihiluoma
SVP, Head of Specialty Reinsurance
Recent News
2026-02-03
Morningstar.com
2026-01-23
2026-01-13
Company data provided by crunchbase