Valeo Networks Inc. · 2 weeks ago
Service Desk Technician Level 3 – MSP
Phoenix, Arizona, United States
Full-time
Hybrid
Mid Level
$65K/yr - $85K/yr
3+ years expValeo Networks Inc. is a full-service Managed Security Services Provider (MSSP) known for its cybersecurity and managed IT services. The Service Desk Technician Level 3 will be responsible for providing technical support, resolving customer issues, and ensuring high customer satisfaction through effective troubleshooting and documentation.
Cyber SecurityInformation Technology
Responsibilities
Take care of customers
Going on-site
Resolving customer issues
Installing servers and firewalls
Prioritizing support requests
Troubleshooting end-user tickets
Ensuring customers are satisfied
Tickets are prioritized
Resolving and escalating server/networking issues
Qualification
Required
3-5 years in the technical support field, support desk, and IT industry
Willing to learn and grow with your team members/co-workers
Strong Windows troubleshooting & problem-solving skills
Some Server troubleshooting & problem-solving skills experience
Experience with Firewalls
Printer issues, local and network, simple or large, and multi-purpose
Internet connectivity, FTP file transfers, webmail access
Mapped drive connection issues, logon scripts, create new user accounts
Troubleshoot virus-infected workstations and laptops
File rights & folder permissions, offline folders, and remote file sharing
Wireless access, wireless peripherals, Bluetooth devices
VPN connections, remote desktop, terminal services, remote web workplace
Client on-sites are required hence you must live in or near Phoenix, Arizona
Preferred
Previous experience using ConnectWise is a plus
Previous experience using Kaseya family of products is a plus
A+, MCP, and MCSE, certifications are preferred but not mandatory
Benefits
Paid time off (PTO)
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Life insurance
Flexible spending account
401k with company matching contribution
Certification reimbursement
Professional development assistance
Referral program
And more!
Company
Valeo Networks Inc.
Valeo Networks is a full-service, nationwide Managed Security Service Provider (MSSP) that serves State, County, and Municipal (SCM) markets, small-to-medium businesses (SMBs), and non-profit organizations.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Clear Vision Impact Fund
2021-10-26Debt Financing
2020-04-24Acquired
Leadership Team
Jenifer Hodson
Co-Founder/Division Director
Recent News
thefastmode.com
2025-09-10
2025-08-18
Company data provided by crunchbase