Arch · 10 hours ago
Platform Operations Analyst (12 Month Fixed Term Contract)
New York, NY
Full-time, Contract
Onsite
Entry Level
1+ years expArch is a Series B financial technology company that automates the management of private investments. The Platform Operations Analyst will be responsible for processing and maintaining client investment account data on the Arch platform, ensuring accuracy and supporting ongoing account maintenance.
Hedge FundsReal Estate InvestmentSoftwareVenture CapitalWealth Management
Responsibilities
Process and monitor account information updates from clients, funds, and external data sources
Monitor inbound platform data, identify relevant updates, and categorize them appropriately
Maintain a high level of accuracy and attention to detail when classifying and processing investment data
Support ongoing account maintenance workflows across the client lifecycle
Communicate with external partners (such as fund managers / GPs) on behalf of clients to collect, validate, and reconcile investment and account information
Conduct quality control across data received, classified, and processed to ensure platform accuracy
Extract, reconcile, and validate data across multiple systems and data sources
Assist with internal audits, system reviews, and data accuracy checks when needed
Ensure all processing follows internal compliance, security, and data governance standards
Partner with Client Experience and Account Operations teams to resolve data discrepancies and client data issues
Collaborate with Data and Product teams to improve data processing workflows and platform oversight
Help surface recurring data issues or workflow inefficiencies for continuous improvement
Collect, organize, and summarize platform health indicators and operational insights, sharing findings with Client Experience and cross-functional partners to support client conversations and handoffs
Help improve and optimize data receiving, processing, and platform maintenance workflows
Support documentation of processes and contribute to operational playbook updates
Support periodic evening or weekend work as part of our operating rhythm to meet client SLAs
Support tax season document workflows and ensure timely, accurate processing of related data updates
Help maintain document completeness and accuracy across client accounts
Qualification
Required
1+ years of experience in data processing, data operations, platform operations, project management, or operational support roles
Strong attention to detail and commitment to accuracy in data classification and processing
Experience working with sensitive or financial data in secure environments
Strong organizational skills and ability to manage repetitive, high-volume workflows while maintaining quality
Ability to work independently while collaborating with cross-functional teams
Comfort working in fast-paced environments and adapting to evolving workflows and tooling
Preferred
Have worked with financial services, investment data, or private market data
Have taken finance, accounting, or data-focused coursework
Have strong Excel skills
Have experience with SQL or interest in developing technical data skills
Benefits
Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office - we’ve invested in a great space for the Arch team to come together, at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).
Lunch is on Us - Grab lunch on us while you’re in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal.
Company
Arch
Arch digitally manages private investment operations for investors and investment advisors.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$77.5MKey Investors
Oak HC/FTMenlo VenturesCraft Ventures
2025-09-15Series B· $52M
2023-11-09Series A· $20M
2021-12-08Seed· $5.5M
Leadership Team
Joel Stein
CTO and Cofounder
Recent News
2025-10-30
alleywatch.com
2025-09-23
Company data provided by crunchbase