Aiwyn · 16 hours ago
Customer Support Specialist
United States
Full-time
Remote
Entry Level
1+ years expAiwyn is the first complete platform for modern accounting firms, backed by top-tier investors and recognized as a fast-growing scale-up SaaS company. The Customer Support Specialist role involves providing front-line product support, troubleshooting software issues, and ensuring customer satisfaction by resolving technical problems efficiently.
AccountingBusiness Process Automation (BPA)FinTechSaaSSoftware
Responsibilities
Provide expert technical support to customers via support ticket, live chat, and phone, troubleshooting software issues and ensuring a seamless user experience
Assist in the setup, configuration, and optimization of our software for new and existing customers
Collaborate closely with our development and product teams to identify, report, and resolve software bugs or feature requests
Offer training and guidance to customers on best practices for using our software, via email, chat and virtual meetings
Manage and prioritize support tickets, ensuring timely and accurate resolutions
Contribute to the development of support documentation, FAQs, and knowledge base articles
Qualification
Required
1-2 years of experience in a technical support, customer support, or technical-adjacent role or completion of a technical bootcamp or equivalent training
Excellent problem-solving skills with a proactive approach to troubleshooting
Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users
Ability to adapt quickly and manage multiple tasks in a fast-paced, evolving environment
Experience with structured query language (SQL)
Strong process-oriented mindset with a focus on continuous improvement and operational efficiency
Appreciation for data integrity, with a commitment to maintaining clean, accurate, and well-documented records by following established processes
Preferred
Familiarity with SaaS platforms and cloud-based software solutions
Experience with customer relationship management (CRM) systems including Zendesk and JIRA
Strong understanding of accounting principles and experience with accounting or accounts receivable software
Benefits
Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls
Remote, work-from-anywhere culture
Flexible PTO
World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support
Stock options - every Full Time Employee has ownership in Aiwyn's future and success
401(k) matching
Company
Aiwyn
Aiwyn is an automation software platform that provides billing and cash flow for accounting firms.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$127MKey Investors
Bessemer Venture Partners,Kohlberg Kravis RobertsRevolution Ventures
2024-12-19Series Unknown· $113M
2021-06-29Seed· $14M
2020-08-01Seed
Leadership Team
Chris Furlong
Co-Founder and CTO
Levi Morehouse
President
Recent News
2025-12-16
2025-09-12
2025-09-10
Company data provided by crunchbase