ScanSource · 2 days ago
Intelisys: Director, ATT Strategic Services
Indiana, United States
Full-time
Onsite
Director/Executive
10+ years expScanSource is a company that focuses on enhancing partner experiences within the telecommunications industry. The Strategic Services Director for AT&T is responsible for overseeing the entire partner lifecycle, ensuring operational excellence, and driving revenue growth through effective team leadership and cross-functional collaboration.
HardwareTelecommunicationsWholesale
Responsibilities
Own and optimize the full partner lifecycle from opportunity through implementation and handoff through to ongoing support
Lead and develop a team responsible for:
+ AT&T/ACC pricing and quoting
+ Order entry, order accuracy, and order flow
+ Project management and service implementation
+ Escalation assistance as required
Ensure seamless coordination across lifecycle stages to minimize cycle times, reduce fallout, and improve partner experience
Collaborate with Director of Operational Excellence and Data teams to drive operational rigor, standardization, and continuous improvement across pricing, quoting, ordering, and implementation
Adhere to and monitor KPIs related to SLAs, quality, and partner experience
Identify operational risks and proactively implement mitigation strategies
Collaborate with Supplier Business Development team on strategy to build scalable operational processes and governance
Serve as a strategic partner to sales team to drive pipeline and revenue growth
Leverage and optimize AT&T/ACC systems and tools, as necessary, including but not limited to:
+ CRM
+ Pricing and quoting tools
+ Order management and provisioning platforms
+ Project management and implementation systems
Ensure data accuracy, reporting integrity, SLA achievement and process compliance
Build, mentor, and retain high-performing operational teams
Foster a culture of positive team dynamics, service, accountability, partner-centricity, and continuous improvement
Qualification
Required
Bachelor's degree or equivalent experience; MBA or advanced degree preferred
10+ years of progressive experience in B2B operations, sales operations, or customer lifecycle management within AT&T/ACC or a comparable telecommunications environment
5+ years of people leadership experience managing multi-disciplinary teams
Demonstrated expertise with AT&T/ACC B2B products, including: Connectivity (MPLS, DIA, Ethernet, SD-WAN), Mobility and IoT solutions, Cloud, security, and managed services offerings
Deep hands-on experience with AT&T/ACC systems and tools used for pricing, quoting, ordering, and implementation
Proven ability to manage cross-functional teams
Preferred
Experience supporting large enterprise or strategic accounts
Background in operational transformation or large-scale process improvement initiatives
Strong executive communication skills with the ability to influence senior stakeholders
Lean, Six Sigma, or similar operational excellence training
Company
ScanSource
ScanSource is a wholesale distributor of technology products and solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-03-18IPO
Leadership Team
Mike Baur
CEO
Mary Gentry
Senior Vice President, Finance and Treasurer
Recent News
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2026-02-05
Business Wire
2026-02-05
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