Trane Technologies · 3 days ago
Customer Support Manager
La Crosse, WI
Full-time
Hybrid
Mid Level
3+ years expTrane Technologies is a world leader in creating sustainable climate solutions. The Customer Support Manager will lead the Customer Driven Solutions support team, ensuring effective customer and technical support, while also contributing to the strategic growth of the product team.
IndustrialMachinery ManufacturingManufacturing
Responsibilities
Create and foster an engaging team environment known for developing top technical and customer focused talent for the organization
Own Customer Support Strategy and inputs into the Product Growth strategy for TRACE
Clearly and effectively translate C.D.S. leadership vision and strategy to support processes that deliver a world class support experience
Research and implement the use of current technologies, strategies, and practices to make the customer support process more effective while enhancing the customer experience
Maintain quality and efficiency metrics for the support center
Develop and maintain the support center schedule to assure it is properly resourced within the established business constraints
Provide consistent, reliable, and accurate in-depth technical and computer support for internal and external customers via telephone, email, and online support
Host and/or lead discussions as a part of customer visits
Travel for conferences as needed
Qualification
Required
Bachelor's Degree in Engineering, IT, or similar technical discipline and at least 3 years of relevant work experience is required
Strong grasp of HVAC products and systems fundamentals required
Will be required to successfully complete or have successfully completed the Graduate Training Program in La Crosse
Understand internal group's various requirements. Anticipates obstacles and makes provisions for overcoming them. Plans courses of action before acting
Ensures timely delivery of services or products
Provide creative customer support solutions using both existing and newly acquired support tools and methodologies
Demonstrates active listening and communications skills. Must be able to articulate and present ideas in a clear, concise and logical manner
Communicate with and understand highly-technical subject matter experts and translate material into curriculum for less technical learners
Build successful internal and external employee relationships to foster productivity and a sense of urgency that provides superior customer and end-user experiences
Preferred
Experience in a customer facing role like customer support, product marketing, product support, applications engineering, or product management preferred
Experience with software modeling preferred
Experience with support management tools (Zendesk, Salesforce CRM, Oracle Service Cloud etc.) preferred
Benefits
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off, including in support of volunteer and parental leave needs.
Educational and training opportunities through company programs along with tuition assistance and student debt support.
Company
Trane Technologies
Trane Technologies develops energy efficient indoor environments for commercial and residential applications.
10001+ employees
H1B Sponsorship
Trane Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (48)
2023 (28)
2022 (41)
2021 (33)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-03-17IPO
Leadership Team
David Regnery
Chief Executive Officer
Victoria Lazar
SVP, General Counsel and Corporate Secretary
Recent News
2026-01-07
Company data provided by crunchbase