Arizona Commerce Authority · 21 hours ago
Program Manager, Financial Incentives
Phoenix, AZ
Full-time
Onsite
Mid Level
$70K/yr - $80K/yr
3+ years expThe Arizona Commerce Authority (ACA) is the state's leading economic development organization focused on strengthening Arizona’s economy. The Program Manager will oversee the administration of financial incentive programs, ensuring compliance and providing high-quality customer service while collaborating with the Director of Financial Programs.
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Responsibilities
Maintain deep current and historical working knowledge of all assigned incentive programs and other financial programs
Review applications and progress reports for compliance with state and/or federal law and program requirements
Participate in the development of program policies, rules, guidelines, applications, and other collateral materials in coordination with other Program Managers, Director of Financial Programs, and General Counsel
Provide high quality customer service, defined as ensuring prompt and accurate transactions, while actively listening and matching applicant needs to financial programs and services in a way that builds long-lasting trust and loyalty
Initiate and prepare correspondence to participants and others regarding general account information, program eligibility and other related matters
Perform data entry and updates to applicant/client information
Provide thought leadership in identifying and resolving ad hoc issues related to assigned programs
Provide timely and accurate analyses of compiled data, maintain tracking mechanisms and prepare timely program reports
Design, develop and implement mechanisms to streamline program application, decision, notification, and follow up processes
Track reporting requirements for incentive programs and ensure timely filing of all necessary reports
Monitor and ensure compliance with changes in the incentive programs working closely with the Director of Financial Programs on implementation
Work collaboratively with peers to support all programs and distribute workloads
Design, develop and implement mechanisms for greater team effectiveness, efficiency, and accountability measures
Other duties as assigned
Qualification
Required
Bachelor's degree in finance, accounting, economics, data analytics, or a related field of study; or an equivalent combination of education and/or experience
Minimum three (3) years of related work experience typically gained from a position in financial analysis, business analysis, loan processing, real estate contracts, compliance or contract management
Proven analytical skills related to finance or accounting and demonstrated knowledge in the interpretation of rules (e.g., statutes, orders, contract requirements, guiding principles, or policies)
Exhibits great attention to detail and accuracy
Excellent verbal, written and interpersonal communication skills; highly collaborative team approach to work
Successful record of managing multiple projects with demonstrated ability to work independently in rapidly changing environments
Strong client service skills: ability to work well with individuals across diverse teams and cultures and with an innate desire to help others
Proficiency with MS Office suite, with advanced Excel skills, and in using web-based technologies
Preferred
Experience with customer relationship management software (CRM) such as Salesforce
Demonstrated experience in building and stewarding effective community relationships
Experience with data analytics tools such as SQL, Python, R, Tableau and Power BI
Ability to make concise presentations before public and private groups, including the ability to effectively articulate complex situations to colleagues and clients with varying degrees of technical knowledge
Proven track record of building meaningful relationships across a diverse group of stakeholders
Ability to effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, comfortably handles risk and uncertainty
High tolerance for ambiguity, service orientation, and a high level of humility for successful assimilation in our highly collaborative, entrepreneurial culture
Self-starter with the ability to break down complex issues into manageable components and systematically seek the best overall outcomes
Demonstrated ability in taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive
Company
Arizona Commerce Authority
The Arizona Commerce Authority (ACA) is the leading economic development organization with a streamlined mission to grow.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandra Watson
President & CEO
Recent News
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