DreamWorks Animation · 15 hours ago
Analyst, TechEx
30 Rockefeller Plaza, New York, NEW YORK
Full-time
Onsite
New Grad, Entry LevelNBCUniversal is one of the world's leading media and entertainment companies. The Technology Experience (TechEx) Analyst role involves providing 1st/2nd line desk side support while ensuring high levels of customer satisfaction and resolving complex technical issues.
AnimationFilmMedia and Entertainment
Responsibilities
Provide support to customers via phone, live chat, and working tickets in a high-volume environment
Break Fix support of IT issues
Fulfill or triage customer requests
Deliver exceptional customer service
Understand Team targets and deliver to them
Identify process improvement opportunities and feedback to the management team
Collaborate where required on service improvement plans and operational projects
Qualification
Required
Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile, etc
Relevant IT Support experience
Awareness of ITIL fundamentals
Relevant experience in performing and managing clearly defined SLA targets
Passionate about technology
An environment suitable for working from home full-time (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection)
Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite
Preferred
Someone who genuinely puts their customer first
A team player who acts in the interest of all
A passionate and motivated individual
Someone with a flexible schedule that can cover later shifts, weekends, or holidays when needed
Benefits
Medical, dental and vision insurance
401(k)
Paid leave
Tuition reimbursement
A variety of other discounts and perks
Company
DreamWorks Animation
DreamWorks Animation SKG, Inc. engages in the development, production, and exploitation of animated films and associated characters
Founded in 1994
1001-5000 employees
H1B Sponsorship
DreamWorks Animation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (5)
2022 (12)
2021 (13)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$15M2016-04-28Acquired
2015-02-12Post Ipo Equity· $15M
2004-10-28IPO
Leadership Team
Kate Swanborg
SVP, Technology Communications and Strategic Alliances
Shabrayia Cleaver
Associate Producer / Producer (Feature/Short)
Recent News
Crunchbase News
2025-12-09
2025-11-05
Company data provided by crunchbase