CoralTree Hospitality · 1 day ago
Club Member Experience Manager
Fort Lauderdale, FL
Full-time
Onsite
Senior Level
5+ years expCoralTree Hospitality is seeking a Club Member Experience Manager to support their Club opening team at Pier Sixty-Six Resort in Fort Lauderdale. This role involves ensuring a seamless member experience by coordinating with various departments, managing events, and maintaining member relationships to elevate guest satisfaction.
CateringEventsHospitalityHotelRestaurants
Responsibilities
Coordinates correspondence with members, accommodates special requests whenever possible and assists in all inquiries related to Club services, hours of operation, key personnel, in-house events, directions, etc. Responds to members' requests in an accurate and timely manner
Develop and maintain relationships with members, recognizing their preferences and ensuring extra attention and special treatment for members, their families and guests. Conduct proper arrival meet-and-greets and maintain communication
Coordinate special amenities based on guest preferences
Takes personal responsibility for correcting service problems from all areas of the Club, resort, and creating memorable member experiences with the highest level of hospitality and professionalism. Responds to members' needs and anticipates their unstated ones
Execute a wide range of events, including member social gatherings, private parties, corporate functions, and special celebrations
Support all aspects of event logistics, including venue selection, catering, décor, entertainment, audiovisual requirements, and staffing
Ensure seamless execution of events, overseeing setup, operations, and post-event activities to deliver exceptional member experiences
Act as a point of contact for members throughout the event planning process, providing personalized service, addressing inquiries, and managing expectations
Proactively follow up with members post-event to solicit feedback, gather testimonials, and nurture ongoing relationships to drive repeat business and referrals
Updates member history remarks for any complaint or comments to ensure delighted service presentation upon next arrival
Analyze, evaluate, and respond to all member feedback
Monitors and updates member database. Ensures member preferences are collected and acted on to delight our guests
Ensures member recognition program is maintained
Supervises and guides the Concierge to ensure that Club policies and procedures are adhered to
Meet, greet and escort Club members to their destination around the property
Qualification
Required
5 years of experience in a related position within luxury hospitality brands and/or private clubs
Must be highly organized, efficient, and detail-oriented
Strong written and verbal communication skills
Must have excellent interpersonal/relationship-building skills
Ability to cope effectively with change, comfortably handle risk and uncertainty, and shift gears at a moment's notice while remaining composed under pressure
Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends, to accommodate the business and property's demands
Benefits
Group medical, dental, vision, life, and disability benefits
Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
An employee assistance program
Paid time off/sick time
Participation in a 401(k) plan with a company match
Complimentary team member meals
Complimentary room nights at CoralTree Hospitality managed properties
Company
CoralTree Hospitality
CoralTree Hospitality is a hospitality management company that offers hotel and property management services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andre' Fournier
Chief Commercial Officer (CCO)
John DeMarco
Chief Legal Officer
Recent News
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