AXIS (AXIS Capital) · 11 hours ago
NA Claim Operations, Senior Analyst
Short Hills, NJ
Full-time
Hybrid
Mid, Senior Level
$88K/yr - $146K/yr
2+ years expAXIS Capital is a trusted global provider of specialty lines insurance and reinsurance. The Senior Analyst in NA Claim Operations is responsible for overseeing and improving claims support activities within the North America team, ensuring efficient processes and quality service delivery.
FinanceFinancial ServicesInsurance
Responsibilities
Identifying inefficiencies in process through reporting, feedback, or hands on processing, and working through potential process and/or technology solutions to continuously improve
Regular communication with AXIS Claims’ offshore team to convey process changes, query resolution, feedback, and other important updates critical to ongoing operations
Maintenance and updates of AXIS Claims Operations task documentation (SOPs) following a formal governance framework
Troubleshooting task errors, system issues, and other issues raised within the North American Claims team
Reviewing and sharing operational performance metrics, including Task Volumes, adherence to Service Levels, Quality, and Exception rates
Performing Quality checks on previously performed tasks to ensure compliance with AXIS Claims Procedures and Financial Controls
Transition of new activities from AXIS to offshore partners, including documentation, training, testing, and QA
Handing exceptions and performing critical activities supporting overall task performance
Overseeing and reporting on Deductible Recovery performance regularly to Claims Operations management
Assisting with customer calls, queries, and redirecting claim escalations as required
Partnering with members of the North America Claims team to ensure that operational processes are aligned with overall AXIS claims guidelines and service levels
Interacting regularly with claim handlers, providing feedback as well as, receiving feedback to continuously improve
Participate in required audit activity, consistently maintaining control evidence in line with expectations, and guiding walkthroughs of control performance as needed
Other duties may include support around several claim financial transactions, including payment research, reporting, expense allocations, and payment validations
Fast-paced environment, with high expectations on Service Levels and Quality of work
Business and IT project work opportunities as initiatives and priorities demand
Qualification
Required
Experience executing on recommendations resulting from process improvement initiatives
Experience in writing and updating Standard Operating Procedures and Process Mapping
Exceptional Customer Service skills
Intermediate to advanced skills in Microsoft Excel: analyzing data, preparing dashboards, identifying trends & opportunities
Demonstrated ability to collaborate and work effectively with others
Preferred
Experience working in Business Process Outsourcing a plus
2-5 years working in Commercial P&C Insurance Operations a plus
Benefits
Competitive target incentive compensation
Medical plans for you and your family
Health and wellness programs
Retirement plans
Paid vacation
Much more
Company
AXIS (AXIS Capital)
In a world that never stands still – where the nature of risk is constantly evolving and the needs of your customers are continually changing – you need a partner that turns challenges into possibilities and possibilities into opportunities.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2003-07-01IPO
Leadership Team
Vincent Tizzio
President and CEO
Peter Vogt
Chief Financial Officer
Recent News
2026-02-02
2026-01-16
2026-01-09
Company data provided by crunchbase