Nutanix · 13 hours ago
Systems Reliability Engineer
Durham, North Carolina
Full-time
Hybrid
Entry, Mid Level
$86K/yr - $172K/yr
2+ years expNutanix is a global organization providing 24/7 support and is seeking Systems Reliability Engineers who are passionate about customer success. The role involves troubleshooting complex technical issues, collaborating with developers for product improvements, and ensuring high-quality support for customers.
Data CenterEnterprise SoftwareInformation TechnologySoftwareVirtualization
Responsibilities
Work directly with our customers to troubleshoot, debug, reproduce, and resolve complex technical issues
Work with our developers to identify defects and opportunities for product improvement
Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
Provide an analysis of our existing customer base to avoid and minimize risks in the install base
Provide Support for our Federal entitled customer base
Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
Collaborate with technology partners (e.g., VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem
Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do
Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis
Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the Nutanix platform
Qualification
Required
Excellent written and verbal communication skills—you're able to work with a wide variety of people, collaborate with geographically distributed teams, and effectively communicate everything from data points to critical feedback
Customer Obsession: You're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers
Professional expertise in troubleshooting at least two of the following after Linux Systems (preferably CLI administration): Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Cloud or Enterprise Storage
Communication: Proficient in both written and verbal communication, with the ability to collaborate across geographically dispersed teams and effectively relay everything from data points to critical feedback
Minimum 2 years relative working experience
Fluent proficiency in English
Preferred
Degree in IT, Networking, or Cloud/Virtualization preferred
Bilingual a plus!
Benefits
Sign-on bonus
Restricted stock units
Discretionary awards
Full range of medical
Financial
401(k) eligibility
Various paid time off benefits
Vacation
Sick time
Parental leave
Company
Nutanix
Nutanix specializes in cloud software, offering organizations a single platform for running apps and data across clouds.
5001-10000 employees
H1B Sponsorship
Nutanix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (260)
2024 (152)
2023 (300)
2022 (282)
2021 (137)
2020 (143)
Funding
Current Stage
Public CompanyTotal Funding
$1.9BKey Investors
Bain Capital Private EquityFidelity,Wellington ManagementRiverwood Capital,Sapphire Ventures
2024-12-11Post Ipo Debt· $750M
2020-08-27Post Ipo Debt· $750M
2016-09-30IPO
Leadership Team
Rajiv Ramaswami
President and CEO
Rukmini Sivaraman
EVP and Chief Financial Officer
Recent News
2026-02-05
Company data provided by crunchbase