Scalence L.L.C. · 12 hours ago
Help Desk Support
Richmond, VA
Full-time
Hybrid
Entry Level
2+ years expScalence L.L.C. is seeking a customer service-oriented individual to provide technical support to users in an efficient and accurate manner. The role involves solving basic technical problems and providing support in a call center environment with a steady flow of issues from internal end users.
Information Technology & Services
No H1B
Responsibilities
Provide application support through remote access tools to resolve internal end user issues
Monitor and respond quickly and effectively to calls or chats received to the Service Desk
Interact with end users via soft phone or chat modules to resolve primarily software issues
Remotely access and support end user machines to achieve first call resolution
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Assist with onboarding of new Agents by training and allowing others to shadow
Perform other tasks as needed by the Service Desk Managers
Qualification
Required
Applicants must be able to work directly for Artech on W2
High School Diploma, GED, equivalent certification, or military experience
At least 2 year of remote help desk support experience
should have experience with Windows and Mac both
Should have experience with Servicenow Ticketing tool
Fluent in English
Mac Integration Basics Certificate or 1 year of equivalent Mac support experience
Windows 10 Certificate or 1 year of equivalent Windows OS support experience
Preferred
Associate's Degree in Computer Science, Information Systems, Engineering, equivalent certification, or military experience
ITIL Certification
2 years of remote help desk support experience
Benefits
Inclusive and diverse work environment
Opportunities for professional growth and development
Supportive team atmosphere
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase