TRC Talent Solutions · 21 hours ago
Service Desk Analyst
New Orleans, LA
Full-time
Onsite
Senior Level
$30/hr - $35/hr
5+ years expTRC Talent Solutions is seeking a hands-on Technical Systems Administrator to support their corporate and warehouse environments. The role involves troubleshooting hardware and software issues, providing technical support, and mentoring junior technicians while ensuring smooth operations.
Management Consulting
Hiring Manager
Piper Runyon
Responsibilities
Provide advanced desktop and technical support (hardware, software, printers, connectivity)
Act as the onsite escalation point and technical lead
Manage PCs and iPads from procurement through deployment and retirement
Track and maintain IT assets and lifecycle documentation
Monitor and resolve tickets using ServiceNow
Document issues, troubleshooting steps, and resolutions clearly
Support audio-visual systems as needed
Provide first-line support for warehouse automation systems (including some physical equipment troubleshooting)
Coordinate with vendors and operations teams during outages
Support IT security and vulnerability remediation efforts
Mentor and train junior support staff
Participate in an on-call rotation for occasional nights/weekends
Lead or support site-level IT initiatives
Minimal travel (less than 5%)
Qualification
Required
5–7 years of IT support, systems administration, or IT service management experience
Strong troubleshooting skills across hardware, software, and networks
Solid understanding of networking basics (TCP/IP, VLANs, routing)
Experience working with ticketing systems (ServiceNow preferred)
Familiarity with ITIL concepts and best practices
Ability to work independently, prioritize effectively, and communicate clearly
Customer-focused mindset with a team-oriented approach
Preferred
3+ years in a senior TSA-level role
Company
TRC Talent Solutions
TRC Talent Solutions is a full-service talent solutions provider with over 40 years of industry experience.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Geetha Krishnan
SVP, Chief Information Officer
Kennedi Hutchins
Talent Data Coordinator/HR Partner
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