NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 8 hours ago
FIELD SUPPORT TECHNICIAN
Virginia Beach, VA
Full-time
Onsite
Mid Level
3+ years expNavy Exchange Service Command (NEXCOM) is seeking a Field Support Technician to provide IT services and support to various Navy activities. The role involves technical and logistical support, maintenance of telecommunications and computing equipment, and troubleshooting network issues.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Technical and logistical support; user services, and maintenance of telecommunications, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment
Performs capacity planning and analysis for new and currently installed networks
Installs and modifies network hardware and software as required
Installs and modifies desktop computing hardware and software as required
Implements new networks from design through post installation stages including cable plants, installation, and testing
Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region
Performs troubleshooting and repair of down or malfunctioning networks and equipment
Assists in performing ongoing optimization of network and desktop computing systems in the region
Assists in minor computer operations maintenance and troubleshooting for Distribution Center servers and provides support for Distribution Center conveyor equipment
Acts as Code I point of contact in the field for store, hospitality, and distribution center management
Provides oral and written reports to regional lead technician and Field Support Supervisor
Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician
Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software)
Performs other duties as assigned
Qualification
Required
Must possess valid driver's license
Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix associated with the specialty area and level commensurate with the scope of major assigned duties
Participate annually in 20 hours of continuous learning activities to be documented in a current individual development plan signed by both the employee and supervisor
Education: Bachelor Degree from accredited University or CNSSI/NTSSI 4015/4016
General Experience: Three years' experience in IT technical work demonstrating the ability and aptitudes required to perform technical or analytical work and coordination involving networking, LAN systems, Point of Sale Systems, RF communications/networking, Desktop/Laptop support, printer repair, and management information systems
Specialized Experience: Two years of progressive experience in technical support experience in one or more areas such as O/S (i.e., UNIX, Windows XP, NT/W2K, DOS, Linux, O/S 400), database (Oracle, SQL Server, Dbase, Access), Point-of-Sale, electronic Messaging, desktop/laptop, printers, Applications (Retail, Financial, Distribution/Logistics and Human Resources), Wide Area Networking, RF networking, Local Area Network support
IA Certification: One of the following certifications: A+, Network+, Systems Security Certified Practitioner (SSCP) or one of the following higher level certification: Security+, GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), GIAC Security Expert (GSE), Security Certified Network Architect (SCNA)
Technical Certification: MCDST, MCTS Windows 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680
Preferred
NEXCOM preferred certification is Network+
Company
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Best
SVP Chief Financial Officer
Alan Conway
SVP & CIO
Recent News
2025-11-04
2025-08-05
2025-05-01
Company data provided by crunchbase