Group 1 Automotive · 21 hours ago
IT Specialist I - Atlanta
UNAVAILABLE, UNAVAILABLE, US
Full-time
Onsite
New Grad, Entry Level
0+ years expGroup 1 Automotive, Inc. is an international automotive retailer seeking a dynamic IT Specialist to join their team. The IT Support Specialist I provides first-level technical support for end users, focusing on troubleshooting hardware, software, and basic network issues while delivering excellent customer service.
AutomotiveRetailSales
Responsibilities
Provide on-site technical support for desktops, laptops, printers, mobile devices, and peripherals
Troubleshoot and resolve basic hardware, software, and operating system issues (Windows/macOS)
Install, configure, and maintain computer systems and standard applications
Respond to IT support requests via ticketing system, phone, and in person
Escalate complex issues to Tier II or Tier III support as needed
Assist with user account management (password resets, access requests, MFA support)
Support basic network connectivity issues (Wi-Fi, VPN, Ethernet)
Perform equipment setup, moves, adds, and changes (MACs)
Document incidents, resolutions, and procedures in the ticketing system
Follow IT policies, security standards, and best practices
Provide courteous and professional customer service to all users
Qualification
Required
Associate degree in Information Technology or related field or equivalent work experience
0–2 years of IT support or help desk experience
Basic knowledge of Windows and/or macOS operating systems
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Office apps)
Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
Strong communication and customer service skills
Ability to work independently and manage multiple tasks
Benefits
Great benefits
Ongoing training and support
Company
Group 1 Automotive
Group 1 Automotive owns and operates about 130 franchises at approximately 100 dealerships, as well as about 25 collision service centers
10001+ employees
H1B Sponsorship
Group 1 Automotive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (1)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$6.5B2025-05-30Post Ipo Debt· $3.5B
2024-07-25Post Ipo Debt· $500M
2024-04-30Post Ipo Debt· $2.5B
Leadership Team
Daryl Kenningham
President & CEO
Earl Hesterberg
President, Chief Executive Officer, and Board of Directors
Recent News
2026-02-04
2025-11-13
Morningstar.com
2025-11-12
Company data provided by crunchbase