Bask Health · 2 days ago
Customer Success Engineer
United States
Full-time
Remote
Mid LevelBask Health is a rapidly growing startup that provides a telehealth platform aimed at empowering businesses to launch DTC telemedicine companies. The Customer Success Engineer will be responsible for resolving customer concerns, improving internal tools, and engineering solutions to enhance the customer experience.
Electronic Health Record (EHR)Health CareHome Health CareSaaSWellness
Responsibilities
Solving interesting cases for Bask customers
Troubleshooting customer issues alongside our engineering team
Working with other Bask teams to provide advice and assistance, both internally and externally
Developing and improving internal tools alongside engineering
Specializing in a few product areas and owning that within the team
Improving existing, and identifying new, internal documentation, processes and policies
Assisting Customer Success Managers with Enterprise requests
Qualification
Required
You understand modern web architecture, frontend frameworks like Next.js and React, cloud technologies, serverless computing and DNS
You comprehend how metered usage and subscriptions work in a complex SaaS product
You enjoy engineering solutions to resolve root causes of recurring problems
You are experienced with incident management and procedural communication
You possess exceptional communication skills
You have an inquisitive mind and lead by example
You are comfortable working with a fully remote, globally distributed team
You have a passion to deliver a customer experience second to none
Availability to work within a weekend on-call rota
Preferred
Prefer to work a Saturday to Wednesday or Wednesday to Sunday schedule
Have experience with SAAS and a good understanding of telehealth and e-commerce
Work with monorepos and/or custom, complex CI/CD pipelines
Company
Bask Health
SaaS, Healthcare, E-commerce
Founded in 2021
11-50 employees
H1B Sponsorship
Bask Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Early StageTotal Funding
$0.76MKey Investors
Third Act Ventures
2024-04-26Seed· $0.76M
2022-05-26Pre Seed
Leadership Team
Elias Dorf
Co-Founder
Recent News
2025-03-27
Company data provided by crunchbase