Sonsray Inc · 2 days ago
IT Help Desk Technician
Torrance, CA
Full-time
Onsite
Entry Level
$22/hr - $27/hr
1+ years expSonsray Inc is the West Coast's largest Thermo King & CASE dealership, specializing in the construction, transportation, and agriculture industries. They are seeking a motivated and customer-focused Entry-Level IT Help Desk Technician to support day-to-day IT operations, manage user lifecycles, and assist with onboarding and offboarding employees.
AgricultureLeasingMachinery ManufacturingRentalTransportation
Responsibilities
Serve as the Tier 1 help desk for support requests via phone, tickets, and email
Answer calls, return voicemails, and log, prioritize, and update tickets
Troubleshoot and resolve Tier 1 incidents and service requests
Escalate issues to Tier 2/3 when needed
Provide professional, customer-focused support to users of all skill levels
Resolve common hardware, software, peripheral, and connectivity issues
Document issues and resolutions clearly in the ticketing system
Manage employee onboarding and offboarding processes
Create, modify, and deactivate user accounts
Ensure users have appropriate system access and permissions based on role
Maintain accuracy and consistency in user and system administration
Manage IT inventory across PCs, laptops, printers, and mobile devices
Assist with device imaging, setup, deployment, and decommissioning
Support phone deployment, mobile device management (MDM), and asset tracking
Utilize RMM and MDM tools and maintain inventory using platforms such as Snipe-IT (or similar tools)
Install, configure, and troubleshoot: Windows operating systems, Common business applications, Printers and peripheral devices, Basic networking and connectivity issues
Assist with printer management and troubleshooting
Support basic computer hardware diagnostics and repairs
Assist with IT projects and initiatives as needed
Stay up-to-date on emerging technologies, tools, and industry trends
Demonstrate willingness to learn new systems, platforms, and best practices
Show eagerness, curiosity, and excitement about growing within the IT field
Qualification
Required
1–2 years of IT support or help desk experience (or equivalent hands-on experience)
Strong computer skills and comfort troubleshooting basic hardware, software, and connectivity issues
Experience or exposure to Windows OS and common business applications
Customer-focused with clear communication and responsiveness
Reliable, organized, and eager to learn and grow in IT
Willing to work on-site, full-time (Mon–Fri, 9:00 AM–6:00 PM) in Torrance, CA
Preferred
Basic scripting or automation (PowerShell, Bash, Python)
Exposure to cloud platforms (Azure, Google Cloud Platform)
Understanding of cybersecurity fundamentals (antivirus, endpoint protection, vulnerability management)
Basic networking knowledge (TCP/IP, DNS, firewalls, security protocols)
Industry certifications (CompTIA A+, Network+, Security+)
Hands-on experience through home lab environments (e.g., Windows setup, networking, virtualization, scripting, or device management)
Benefits
Medical coverage (PPO + HSA options)
Dental, Vision, and Life insurance provided at no cost
401K with competitive employer contributions
80 hours of annual vacation, increasing with years of service
Uniforms provided annually
Annual boot voucher of $125.00
One full paid day off annually for community volunteer work
Birthday meal provided by Sonsray
Annual Holiday Party, including covered airfare and hotel for employees and a guest
Emphasis on company growth and employee development
Open-door policy, fostering a collaborative environment with active owner and management involvement
Company
Sonsray Inc
The largest distributor of Thermo King products (owned by Ingersoll Rand) and CASE Construction Equipment (owned by FIAT) on the West Coast operating in a dealer business model.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2023-01-18
Business Wire
2022-08-19
Company data provided by crunchbase