Webflow · 8 hours ago
Customer Support Operations Engineer, West
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $156K/yr
4+ years expWebflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company. They are seeking a Customer Support Operations Engineer to enhance customer support by implementing and maintaining internal tools and workflows, collaborating with cross-functional teams, and improving operational efficiency.
CMSWeb DesignWeb Hosting
Responsibilities
Scope and implement new tools, processes, and procedures
Build and maintain tools to help provide immediate feedback on customer issues and automate common tasks
Build and maintain tools that help improve efficiency of CST, e.g. inclusion of AI into Zendesk, plugins that diagnose site issues, etc
Analyze data from customers and Customer Support to provide better service
Work cross-functionally to ensure success of our business partners
Collaborate on policies and procedures for Customer Support
Identify efficiency and productivity improvements for the team and the department
Qualification
Required
4-7 years of experience working with support or workflow tools such as Zendesk, Webflow, Make, or similar platforms
Hands-on experience building or supporting web applications using HTML, CSS, and JavaScript
Familiarity with modern development tools and workflows (e.g., GitHub, APIs, basic databases)
Experience with frameworks or platforms such as React, Next.js, or Vercel, through professional or personal projects
Practical experience using AI-assisted development tools (e.g., Cursor, Claude Code, GitHub Copilot) for code generation, debugging, refactoring, and developer productivity improvements
Experience working with relational databases
Preferred
Can follow technical requirements and contribute to clear, documented specifications
Bring strong communication skills and are comfortable working with a distributed team
Have excellent problem solving, troubleshooting and computing skills
Have the ability to quickly scope, implement, and improve new tools and processes
Are passionate about supporting customers and internal teams to deliver great customer experiences
Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact
Benefits
Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
Wellness for the whole you. Access to mental health resources, therapy and coaching.
Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
Company
Webflow
Webflow is a visual web design platform, CMS, and hosting provider for building production websites and prototypes. It is a sub-organization of Gitshock Finance.
501-1000 employees
H1B Sponsorship
Webflow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (4)
2022 (8)
2021 (5)
Funding
Current Stage
Late StageTotal Funding
$334.9MKey Investors
Y Combinator Continuity FundAccel,Silversmith Capital PartnersAccel
2022-03-16Series C· $120M
2021-01-13Series B· $140M
2019-08-06Series A· $72M
Leadership Team
Linda Tong
Chief Executive Officer
Sergie Magdalin
Co-Founder
Recent News
TechAfrica News
2026-01-16
2026-01-09
Company data provided by crunchbase