Apply on Employer Site

GAC Solutions · 10 hours ago

Manhattan Senior Analyst

New York, United States

Contract

Onsite

Mid, Senior Level

2+ years exp

GAC Solutions is seeking a Senior Analyst with hands-on experience in Manhattan Active solutions to provide post-implementation support for retail clients. This role focuses on system stability, incident resolution, and continuous improvement, ensuring SLA compliance and managing incidents effectively.

ConsultingEnterprise SoftwareInformation TechnologyRetail

H1B Sponsor Likely

Hiring Manager

Sukumar P

Responsibilities

Provide Level 2 & Level 3 support for Manhattan Active (WMS/OMS)

Manage incidents, problems, and service requests following ITIL best practices

Perform root cause analysis , troubleshooting, and permanent fixes

Ensure SLA compliance through collaboration with clients and internal teams

Document solutions and maintain knowledge base and support processes

Support patches, upgrades, and performance tuning in production

Participate in on-call rotation for critical issues

Qualification

Manhattan Active (WMS/OMS)RUN / post-implementation supportITIL processesSQLAPIsIntegration troubleshootingBachelor’s degree in Computer ScienceServiceNowSimilar ITSM toolsRetail supply chain processesCloud-based architectureCommunication skills

Required

2+ years hands-on experience with Manhattan Active (WMS/OMS preferred)

Strong experience in RUN / post-implementation support

Knowledge of ITIL processes (Incident, Problem, Change)

Experience with SQL, APIs, and integration troubleshooting

Strong communication and client-facing skills

Bachelor's degree in Computer Science or related field

Preferred

Experience with ServiceNow or similar ITSM tools

Knowledge of retail supply chain processes

Familiarity with cloud-based Manhattan Active architecture

Company

GAC Solutions

GAC Solutions was designed to help our client partners build winning teams.

Founded in 2012

Schaumburg, Illinois, USA

501-1000 employees

https://gacsol.com

H1B Sponsorship

GAC Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (32)

2024 (19)

2023 (18)

2022 (13)

2021 (6)

2020 (2)

Funding

Current Stage

Late Stage

Leadership Team

Jay Madipadaga

Chief Executive Officer

Deepak Patel

Chief Financial Officer

Recent News

Canada NewsWire

GAC Models Lead China Automotive Resale Value Rankings, Reinforcing the Strength of "Quality GAC"

2026-02-02

PR Newswire

AION V Earns Global Accolades, Showcasing Strength of Chinese Intelligent EV

2026-01-24

The Driven

GAC Aion UT electric hatchback confirmed for Australia

2026-01-19

Company data provided by crunchbase