Parker Hannifin · 1 day ago
Enterprise Mgr Digital & IT - ServiceNow Platform & ITSM Manager
Cleveland, OH
Full-time
Onsite
Director/Executive
10+ years expParker Hannifin is seeking an Enterprise Manager for Digital & IT with a focus on the ServiceNow Platform and ITSM. This role is responsible for the governance, delivery, and operational health of the ServiceNow platform, ensuring it aligns with business needs and is operationally sustainable.
HardwareIndustrial ManufacturingManufacturing
Responsibilities
Deliver the end-to-end ServiceNow platform strategy, roadmap, and execution across ITSM and enterprise use cases
Ensure the platform is stable, scalable, secure, and aligned with organizational priorities
Serve as the primary point of accountability for ServiceNow services and technical platform operations
Oversee ITSM services including Incident, Problem, Change, Request, Knowledge, CMDB / CSDM, and Asset Management
Ensure service workflows meet SLAs, compliance requirements, and business outcomes
Partner with business stakeholders to identify new service enablement opportunities
Lead the ServiceNow technical team responsible for:
Application development and enhancements
Integrations with enterprise systems (HR, IAM, ERP, monitoring, etc.)
Upgrade planning, testing, and deployment execution
Data quality, CMDB health, and automation enablement
Establish platform governance standards, development lifecycle processes, and release management practices
Ensure integrations, access controls, and data handling meet security and compliance requirements
Partner with IAM, Security, and Risk teams to ensure alignment with enterprise policies
Ensure all ServiceNow deployments are delivered on time, within scope, and are operationally sustainable
Maintain platform performance, availability, and reliability through proactive monitoring and continuous improvement
Oversee backlog management, demand intake, and prioritization across IT and business units
Lead, mentor, and develop a team of ServiceNow platform engineers, developers, and ITSM process owners
Collaborate closely with Infrastructure, Security, IAM, HR, Finance, and other enterprise teams
Manage vendor relationships and ServiceNow partners to ensure value realization
Qualification
Required
University Degree (or international equivalent)
10+ years of experience in IT Service Management, ServiceNow platform leadership, or enterprise systems management
3+ years managing technical teams supporting enterprise platforms
Deep understanding of ITSM processes and ServiceNow core applications
Experience managing platform governance, system integrations, and enterprise deployments
Proven ability to align technology platforms to business strategy
Proven experience in leading and managing teams, with excellent interpersonal and communication skills
Ability to work collaboratively across departments and influence stakeholders at all levels
Strong analytical and problem-solving skills, with a keen attention to detail
Professionalism: Excellence, timeliness, and completeness of work, responsibility; team attitude, quality of presentation
Managerial skills: Supervision and coaching, customer service, planning, organization, oral /written communication
Preferred
ITIL certification (Foundation or higher)
ServiceNow Certified System Administrator (CSA) or higher certifications
Experience with CMDB / CSDM maturity initiatives
Experience working in large, regulated, or complex enterprise environments
Company
Parker Hannifin
Parker Hannifin manufactures motion and control technologies, delivering precision-engineered solutions across various markets.
10001+ employees
H1B Sponsorship
Parker Hannifin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (30)
2023 (26)
2022 (31)
2021 (23)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$4.13MKey Investors
Advanced Propulsion Centre UK
2016-01-18Grant· $4.13M
1978-01-13IPO
Leadership Team
Todd M. Leombruno
Executive Vice President and Chief Financial Officer
J
John Dedinsky
Corp. VP Global Supply Chain & Procurement
Recent News
2026-01-03
Company data provided by crunchbase