AIT Worldwide Logistics · 2 days ago
International Operations Agent I
Chandler, AZ
Full-time
Onsite
Entry Level
2+ years expAIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world. The International Operations Agent I is responsible for controlling international freight forwarding shipments, providing excellent customer service, and managing operational challenges related to air and ocean export matters.
Freight ServiceLogisticsShippingSupply Chain ManagementWarehousing
Responsibilities
Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied
Prepare profitable quotations accurately
Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner
Coordinate the day to day import and/or export of products, including reviewing orders and documents
Track and communicate all delays, damages, problems and work to resolve customer issues
Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing
Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule
Coordinate recovery/delivery schedules with various cartage agents and international partners
Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed
Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met
Ensure all shipments are properly billed within company guidelines and timelines
Process and comply with all requirements listed by regulatory agencies
Network with corresponding departments to ensure files are billed and posted prior to end of month
Continuous learning through required compliance training and certifications of software and/or regulations
Qualification
Required
High School Diploma degree or equivalent
2+ years Industry experience in export/import operations
2+ years Working knowledge of Freight Forwarder International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge
Cargo-wise within 1-1/2 Yrs
Microsoft Office suite within 1-1/2 Yrs
Preferred
Bachelor's Degree degree or equivalent
2+ years Ability to multi-task in a high volume, fast-paced working environment
2+ years Ability to problem solving to resolutions meeting the customers' needs
Basic knowledge of ITAR, DG or TSA work experience/regulations (High proficiency)
General Computer Skills (Medium proficiency)
Benefits
Medical
Prescription
Health Savings Account
Flexible Spending Accounts
Dental
Vision
Life
AD&D
Disability
Supplemental Health
Employee Support
Paid Parental Leave
Pet Insurance
401(k)
Tuition Reimbursement
Up to 10 to 20 days of vacation (depending on tenure)
2 personal days
1 floating holiday
5 sick days
5 volunteer hours
6 company holidays (plus Veterans Day for Veterans) annually
Company
AIT Worldwide Logistics
AIT Worldwide Logistics helps companies grow via shipping services and supply chain management.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TJCQuad-C Management
2021-03-17Private Equity
2017-10-23Private Equity
Leadership Team
Chelsea Lamar
Vice President, Global Sustainability
Ray Fennelly
EVP / Chief Development Officer
Recent News
2025-11-18
EIN Presswire
2025-07-11
Company data provided by crunchbase