Fanatics · 2 days ago
Systems Analyst II
Jacksonville, FL
Full-time
Hybrid
Mid, Senior Level
5+ years expFanatics is building a leading global digital sports platform dedicated to enhancing the fan experience. As a Systems Support Analyst II, you will manage tech service requests, provide robust technical support for various endpoints, and document user problems while ensuring a high level of customer service and operational efficiency.
eSportsManufacturingRetailSporting GoodsSports
Responsibilities
Excel in delivering outstanding hospitality, demonstrating active listening, empathy, and a commitment to follow through in all interactions
Provide robust and responsive technical support for various endpoints including PC and Mac computers, printers, conference room systems, BYOD (Bring Your Own Device) phones, and digital signage
Responsible for meticulous documentation, encompassing taking detailed notes on user-reported problems, formulating potential resolution steps, and efficiently managing the influx of support requests
Utilize a range of common problem-solving techniques such as root cause analysis, brainstorming
Accountable for comprehensive user administration across various systems and applications; this role demands proficiency in light system administration tasks in multiple platforms, including Microsoft 365
Actively engage in team-based troubleshooting, offering and seeking assistance with technical issues to foster a cooperative work environment
Qualification
Required
Minimum of 5 to 7 years of experience in Enterprise IT support
Ability to stay calm in stressful situations, especially when dealing with demanding customers and/or upper management (Executive)
A result-driven mentality is key in the role as the ideal candidate will be familiar with setting goals and showing progress/status throughout
Excel in both written and verbal communication, ensuring clarity, professionalism, and a customer-centric tone in all interactions
Employ active listening and empathetic responses to understand and effectively address client needs, fostering positive relationships, and ensuring customer satisfaction in every interaction
Proficient in Problem-Solving and Critical Thinking: Utilize a range of common problem-solving techniques such as root cause analysis, brainstorming
Demonstrate adaptability and critical thinking in challenging situations, ensuring effective and innovative solutions that enhance operational efficiency and customer satisfaction
Duties may go above and beyond the specified items within this requisition
Physical presence at the office as per department manager
Ability to lift computer equipment, including monitors, printers, and other IT peripherals that could weigh up to 60 lbs
A basic understanding of Active Directory
New-Hire Onboarding – IT Deliverables: Experience with basic office setup to include dual-screen monitors, docking stations, and other relevant peripherals that could be requested as part of onboarding
Proven experience in enterprise environment / 5000+ supported users or more
Proven experience with – IT Asset & Inventory management
Experience and comfort with remote support & troubleshooting
Proficient in troubleshooting issues in Win 10 & 11, MAC OS environment/event logs
This position may require occasional after-hours support
Preferred
3-5 years of experience directly supporting executive staff including C-level executives is a plus
Experience supporting executive town-hall technological needs
Experience specifically with Zoom Webinars, ATEM hardware, and A/V technology
Some familiarity with ‘live' video streaming to a large audience
Global experience is ideal as the role could be expected to assist in support of our global staff members (UK, Japan, India)
Technical certifications (e.g., CompTIA+, Net+, Security+, MCSE, MCSA, JAMF 100/200/300) are a plus
Microsoft 365 – Hybrid Connector Environment, Intra-ID/Intune provisioning
Zoom Administration – Phone & Conference experience a plus
Zoom Webinar A/V – Technology setup experience (soundboards, studio cameras, stage lighting, confidence monitors, etc.)
Collaboration Tools – Supporting corporate collaboration tools such as - Slack, Teams, Box, Confluence, Zoom Chat
ServiceNow ITSM – Asset Management, Enterprise Ticketing Tool, KB, & Comprehensive Reporting
Benefits
Wellness programs with fitness and weight management partners
Paid maternity paternity leave
Infertility treatment
Flexible time off
Competitive 401k plan
Company
Fanatics
Fanatics is a global sports platform reimagining the fan experience across gear, trading cards, sports betting, content, events, and more. It is a sub-organization of Kynetic.
10001+ employees
H1B Sponsorship
Fanatics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$4.9BKey Investors
Clearlake Capital GroupNational Football LeagueAlameda Research
2022-12-06Private Equity· $700M
2022-03-02Private Equity· $1.5B
2022-01-01Series Unknown· $10M
Leadership Team
J
Joseph Bozich
Advisor to Chief Executive Officer
Michael Mahan
CEO
Recent News
2026-02-07
Sports Business Journal
2026-02-07
Sports Business Journal
2026-02-05
Company data provided by crunchbase