Madison Square Garden Entertainment Corp. · 2 days ago
AGM Chicago Theatre Operations
Chicago, IL
Full-time
Onsite
Director/Executive
$180K/yr - $200K/yr
10+ years expMadison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The AGM Chicago Theatre Operations is responsible for directing the facilities and customer service operations at the Chicago Theater, ensuring operational continuity and best-in-class presentation.
EventsMedia and EntertainmentSports
Responsibilities
Provide day-to-day leadership for all facility and theatre operations at the Chicago Theatre
Direct the planning, prioritization, and execution of all cleaning, maintenance, and repair programs to ensure operational continuity and asset integrity
Establish, maintain, and continuously elevate operational and aesthetic standards across the venue, ensuring best-in-class presentation consistent with MSG expectations
Lead the scheduling, deployment, and performance management of all building trades, contractors, and venue services to support live events and daily operations
Oversee Front of House operations, including recruitment, training, scheduling, and deployment of all FOH and BOH guest-facing teams, including guest relations and EMT services
Provide operational oversight of Food, Beverage and Merchandise functions, ensuring product quality, placement, pricing, and service standards are fully aligned with MSG guidelines and financial targets
Own the end-to-end guest experience, continuously evaluating service quality through direct observation, guest interaction, performance metrics, and formal feedback mechanisms
Analyze customer correspondence, feedback studies, and performance reports; proactively engage clients, promoters, and internal stakeholders to assess satisfaction and identify improvement opportunities
Maintain daily communication and alignment with department heads across all business units to ensure coordinated execution and issue resolution
Represent the organization externally with professionalism and executive presence, engaging industry peers, labor leadership, government officials, developers, landlords, and community stakeholders to strengthen relationships
Review and analyze daily financial and operational reports; identify trends, variances, and opportunities, and initiate corrective actions to improve performance
Manage operational risk through active oversight of legal considerations, security protocols, internal controls, safety compliance, and preventive measures
Partner with leadership to contribute to long-term strategic planning, capital improvement initiatives, and infrastructure investment planning
Assist MSG Live team with settlement of events and maintaining venue standards with promoters
Qualification
Required
Minimum 10 years of prior management experience within facilities management, hospitality, or similarly complex, high-volume operating environments, with direct responsibility for leading and developing multidisciplinary teams in fast-paced settings
Proven experience managing large crowds and high-traffic operations is strongly preferred
Demonstrated knowledge of Collective Bargaining Agreements (CBA) and the ability to manage a non-union and unionized workforce
Demonstrated P&L ownership and enterprise-level decision-making
Exceptional verbal and written communication skills, with strong organizational, time-management, and prioritization abilities in deadline-driven environments
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Demonstrated attention to detail and follow-through, with the ability to independently manage initiatives using sound business judgment
Ability to maintain a positive, professional, and uplifting leadership presence while exercising discretion, confidentiality, and the highest ethical standards
Strong experience leading cross-functional teams, building collaborative relationships, and fostering an open, inclusive, and respectful workplace culture across diverse stakeholders
Proven track record of driving measurable improvements in customer satisfaction, service quality, and loyalty
Demonstrates integrity, tact, diplomacy, and consistency while aligning operational decisions with company values and guiding principles
Highly developed problem-solving, analytical, motivational, and organizational skills
Excellent interpersonal and customer service skills, with the ability to perform effectively under pressure while managing multiple priorities simultaneously
Frequent bending, sitting, and possible exposure to multiple external elements
Must be comfortable to travel to other venues as needed
Must be comfortable lifting 25-35 pounds
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. May have split days off
Preferred
Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc
Benefits
Robust set of tools and resources to help employees understand their interests and purpose
Upskilling employees’ talents and strengths
Growth and longevity for our employees are top priorities here.
MSG is an Equal Opportunity Employer
Company
Madison Square Garden Entertainment Corp.
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands.
5001-10000 employees
H1B Sponsorship
Madison Square Garden Entertainment Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (9)
Funding
Current Stage
Public CompanyTotal Funding
$620.12M2023-12-05Post Ipo Debt· $225M
2023-09-18Post Ipo Secondary· $232.38M
2023-06-20Post Ipo Secondary· $162.75M
Leadership Team
Neil Ryan
Senior Vice President Show Productions
Josephine Vaccarello
Executive Vice President of Live
Recent News
2026-02-03
Company data provided by crunchbase