NAM Info Inc · 17 hours ago
ServiceNow Platform Architect – ITOM
United States
Contract
Remote
Senior Level, Lead/Staff
10+ years expNAM Info Inc is seeking a ServiceNow Platform Architect specialized in ITOM to lead the design, implementation, and optimization of ITOM solutions on the ServiceNow platform. The role requires deep expertise in Discovery, Service Mapping, Event Management (AIOps), and CMDB, acting as a technical authority to ensure best-practice-aligned implementations.
CommunitiesInformation and Communications Technology (ICT)Information Technology
Responsibilities
Architecture & Design
Define end-to-end ServiceNow ITOM architecture aligned with enterprise standards
Design scalable solutions for Discovery, Service Mapping, Event Management, Cloud Management, and CMDB
Establish CMDB data model, CI class strategy, identification & reconciliation rules
Ensure platform performance, availability, and extensibility
Lead implementations of:
ITOM Discovery (Horizontal & Cloud)
Service Mapping (Top-down / Pattern-based)
Event Management & AIOps
Cloud Discovery (AWS, Azure, GCP)
Define Discovery schedules, credentials strategy, MID Server architecture
Design event ingestion and correlation from monitoring tools (SolarWinds, Dynatrace, SCOM, AppDynamics, etc.)
Enforce ServiceNow best practices, guardrails, and upgrade-safe customizations
Own CMDB health strategy (Completeness, Correctness, Compliance)
Integrate CMDB with external sources using:
Service Graph Connectors
IntegrationHub / REST / APIs
Define data governance, lifecycle management, and audit processes
Architect integrations using:
IntegrationHub, REST, SOAP, MID Server
Enable event-to-incident / event-to-automation use cases
Leverage Flow Designer, Orchestration, and Runbooks
Act as technical advisor to customers, leadership, and delivery teams
Translate business requirements into platform-level solutions
Mentor developers and ITOM consultants
Support pre-sales activities, estimations, and solution presentations
Qualification
Required
10–15 years in ITSM / ITOM with 5+ years on ServiceNow platform
Deep expertise in Discovery, Service Mapping, Event Management (AIOps), and CMDB
Define end-to-end ServiceNow ITOM architecture aligned with enterprise standards
Design scalable solutions for Discovery, Service Mapping, Event Management, Cloud Management, and CMDB
Establish CMDB data model, CI class strategy, identification & reconciliation rules
Ensure platform performance, availability, and extensibility
Lead implementations of ITOM Discovery (Horizontal & Cloud)
Lead implementations of Service Mapping (Top-down / Pattern-based)
Lead implementations of Event Management & AIOps
Lead implementations of Cloud Discovery (AWS, Azure, GCP)
Define Discovery schedules, credentials strategy, MID Server architecture
Design event ingestion and correlation from monitoring tools (SolarWinds, Dynatrace, SCOM, AppDynamics, etc.)
Enforce ServiceNow best practices, guardrails, and upgrade-safe customizations
Own CMDB health strategy (Completeness, Correctness, Compliance)
Integrate CMDB with external sources using Service Graph Connectors, IntegrationHub / REST / APIs
Define data governance, lifecycle management, and audit processes
Architect integrations using IntegrationHub, REST, SOAP, MID Server
Enable event-to-incident / event-to-automation use cases
Leverage Flow Designer, Orchestration, and Runbooks
Act as technical advisor to customers, leadership, and delivery teams
Translate business requirements into platform-level solutions
Mentor developers and ITOM consultants
Support pre-sales activities, estimations, and solution presentations
Strong hands-on experience with ITOM modules
Strong knowledge of Networking (TCP/IP, DNS, Load Balancers, Firewalls)
Strong knowledge of Servers (Windows, Linux)
Strong knowledge of Cloud platforms (AWS, Azure, GCP)
JavaScript (ServiceNow)
Glide APIs
Integration patterns and security (OAuth, certificates)
ServiceNow ITOM Implementation Specialist
Preferred
ServiceNow Certified Technical Architect (CTA)
ServiceNow CIS – Discovery / Service Mapping / Event Management
Experience with ITOM Pro / AIOps
Exposure to CSDM 4.x implementation
Experience in regulated industries (Telecom)
Company
NAM Info Inc
NAM Info Inc.
51-200 employees
H1B Sponsorship
NAM Info Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (26)
2023 (22)
2022 (46)
2021 (33)
2020 (29)
Funding
Current Stage
Growth StageLeadership Team
Shyam Valloornatt
Chief Operating Officer
Recent News
2025-01-31
Company data provided by crunchbase