Staffing Solutions · 1 hour ago
CSR - Customer Service Representative
El Monte, CA
Full-time
Onsite
Mid Level
$24/hr - $25/hr
3+ years expStaffing Solutions is seeking an experienced Customer Service Representative for a spring manufacturing company in El Monte. The role involves addressing customer inquiries and processing orders while maintaining customer databases and liaising with various departments.
Human ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
No H1B
Responsibilities
Prepares, processes, and routes all incoming and outgoing quotes in accordance with customer deadlines
Process customer purchase orders per Risk Analysis and enter order to ERP system and clearly translate quality clause provisions, particular customer concerns, delivery requirements, and other specifics as may be detailed within the purchase order contract
Maintains open, closed, and archived customer orders and quotes
Maintains ERP customer database
Routinely processes purchase order follow-ups, weekly status reports, work order changes, delivery expedites and trouble-shoots problematic purchase orders
Performs liaison activities between the customer, engineering, inspection, accounting, and shipping personnel
Processes and routes all mail and incoming faxes
Assists accounting department with collections and miscellaneous accounting issues
Covers reception area on an as-needed basis
Occasionally relieves officials of clerical work and minor administrative details
Participate in team meetings/projects
Participate in 6S activities & Continuous Improvements activities
Participate in internal auditing system as required by quality management system
Qualification
Required
Must be a US Persons
Education - High school diploma, degree or equivalent
Knowledge of customer service ethics, principles, and procedures
Proficiency in administrative and documentation procedures
Minimum of 3 years of experience in Customer Service
Good English reading and writing skills
Computer Skills: Basic Microsoft skills (Word, Excel, Access, PowerPoint, Outlook, etc)
Ability to work 40+ hours of work as needed
Positive attitude, good oral and written communication skills, and team player is a must
Regular attendance is critical
Ability to multi-task, prioritize, and manage time effectively
Attention to detail / accuracy
Punctuality
Safety-minded
Willingness to learn and teach
Adaptable and humble
Critical thinker
Team player
Ability to work unsupervised and in a group
Benefits
Dental insurance
Health insurance
Vision insurance
Company
Staffing Solutions
Staffing Solutions is a staffing and recruiting company that provides payroll and on-site managed services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase