Farm Credit Services of America · 13 hours ago
Customer Support Specialist
Omaha, NE
Full-time
Hybrid
Mid Level
3+ years expFarm Credit Services of America is a financial cooperative dedicated to serving rural America. They are seeking a full-time Customer Support Specialist to be the first point of contact for customers, providing exceptional support and resolving issues via telephone and email.
AgricultureFinancial Services
Hiring Manager
Mindy Holm
Responsibilities
Provide 1st level service and support for inbound customer interactions that originate through an automated call distribution phone system or other digital communication channels (chat, email, text). Accurately document interactions within the Associations’ customer service management tool
Complete various service and support activities based on the customer request, within the team’s service level agreements and to the satisfaction of the customer
Own the interaction until the point of resolution, which may require collaboration with others within FCSAmerica for further support and/or guidance
Escalate interactions to appropriate internal resources, as needed
Conduct follow-up activities, as appropriate
Service and Support type activities may include:
Addressing business and technical related questions on the Associations’ digital portal, online banking and other customer-facing tools
Addressing customer/account related inquiries (payment inquiries, payoffs, accrued interest, change of address, etc.)
Processing cash management requests (wires/ACH/Payment by Phone)
Providing options for loan servicing and gathering appropriate documentation to initiate processing of the request
Assist in the ongoing analysis and improvement of support processes to ensure operational excellence and delivery of a consistent and quality customer experience
Qualification
Required
Associate degree in Business Administration or related field
3+ years' banking or financial services customer support experience or a combination of related experience and/or specialized training required
Benefits
Health Benefits : Comprehensive medical, dental, and vision insurance
Retirement Plans : 401(k)
Paid Time Off : Vacation, sick leave, paid holidays, and parental leave
Additional Benefits : Life and disability insurance, Employee Assistance Program (EAP), wellness programs, tuition assistance, and short-term incentive pay
Company
Farm Credit Services of America
Farm Credit Services of America provides credit and crop insurance services to farmers.
1001-5000 employees
H1B Sponsorship
Farm Credit Services of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (5)
2023 (7)
2022 (11)
2021 (8)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Mark Jensen
President and CEO
Tim Koch
Executive Vice President - Chief Credit Officer
Recent News
2025-07-15
Company data provided by crunchbase