ReSound · 18 hours ago
Product Quality Engineer
Shakopee, MN
Full-time
Onsite
Mid Level
$80K/yr - $90K/yr
3+ years expReSound is a company focused on hearing solutions, and they are seeking a Product Quality Engineer to investigate and analyze product complaints and returns. The role involves collaborating across departments to drive product improvements and support quality monitoring activities for new product launches.
ConsultingIndustrial DesignProduct DesignSupply Chain Management
Responsibilities
Use hands-on troubleshooting techniques, test systems and tools, data-driven insights, and structured problem-solving methods to understand and verify reported symptoms, trends, issues, and alleged product deficiencies
Support new product launches by leading specialized quality monitoring activities and high priority investigations. This includes coordination and routing of relevant returns, symptom reproduction and investigations into product issues and alleged defects, understanding failure modes, and the collection and compilation of related device data, including tracking of effectivity of improvements
Solve customer problems by working across functions including Sales, Ops, R&D, Global Quality, and NA customer-facing teams to understand, investigate and resolve customer complaint issues
Identify product quality improvements and support/drive discussions and actions in cooperation with Ops and R&D
Lead and/or assist in implementation of new tools, methods and processes to aid in device and system level troubleshooting, symptom reproduction and case investigations
Troubleshoot technical problems at a system level across hardware, software, and system accessories/components and provide structured insight to drive product and customer quality improvements
Manage and update complaint cases in Salesforce.com and utilize GN Hearing’s ERP system and other available systems and tools to support customer complaint investigations and product returns
Assist in In-market Quality related document updates in compliance with change control process
Qualification
Required
Bachelor's degree in engineering or equivalent
Preferred
Engineering degree in electrical or mechanical engineering
3-5 years' experience including hands-on investigations of product returns and fault identification in consumer electronics, microelectronics or high-tech medical products and technologies (e.g., rechargeable batteries, mobile phone connectivity, audio, hearing aids or earbuds, etc.)
Experience working with quality methodologies and systems such as A3, FMEA, NCR, and CAPA
Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR)
Data analysis experience
Benefits
Discretionary bonus
Annual bonuses
Health insurance
A 401(k) plan
Paid time off
Paid holidays
Company
ReSound
ReSound is part of GN Group, the global leader in intelligent audio solutions that let you hear more, do more and be more than you ever thought possible.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$10.77M2015-10-09IPO
2014-06-16Series A· $5.97M
2011-08-26Angel· $4.56M
Leadership Team
Rich Swanson
Chief Operating Officer
Recent News
Business Journals
2023-01-27
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