Manager, Hardware Services jobs in United States
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Outcomes® · 14 hours ago

Manager, Hardware Services

positionOrlando, FL
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Outcomes® is seeking a Manager, Hardware Services to oversee all aspects of customer computer hardware and related peripherals for their clients. The role involves managing the hardware lifecycle, procurement, supply chain operations, and vendor relationships to ensure minimal disruption for customers while optimizing hardware solutions.

Health CareMedicalTherapeutics
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H1B Sponsor Likelynote

Responsibilities

Oversee hardware procurement including warranty and break/fix terms
Oversee hardware supply chain fulfillment, returns and repairs/replacements
Identify and structure arrangements with appropriate third-party fulfillment to facilitate overall hardware objectives
Work with Sales and Finance on forecasting hardware supply and demand and sales and lease pricing of hardware—including quarterly price reviews and monthly inventory reviews
Manage relationships, negotiations, and assist with contracts with other hardware vendors and distributors
Collaborate with Product leaders to analyze and make recommendations on hardware offerings for PMS, POS, and Telepharm
Coordinate hardware product testing and certification for use with PMS and POS software solutions
Ensure appropriate levels of hardware are available to minimize customer disruption while at the same time optimizing the supply chain
Accurately track and report key metrics for MOR/QBR
Manage Hardware Services team associates—maintaining 1:1s, performance reviews, approving timecards, and other duties of people leader
Address escalations related to hardware procurement and shipping as needed with vendors and/or clients
Seeks opportunities for process improvement to constantly improve our client experience
May be responsible for additional special projects and tasks as business needs are determined

Qualification

Hardware procurementVendor managementInventory managementNetSuiteSalesForceCustomer serviceProcess improvementTeam leadership

Required

Prior experience with computers/technology
Prior experience leading a team
Minimum years of work experience: 3 years
Minimum level of education or education/experience: Bachelors or equivalent work experience

Preferred

Experience with NetSuite and SalesForce
Experience working in distribution center/warehouse
Customer Service, Vendor management, Inventory Mgmt skills

Benefits

Medical, Dental and Vision Plans
Voluntary Benefits
HSA & FSA
Fertility & Family Planning Benefits
Paid Parental Leave
Adoption Assistance Program
Employee Resource Groups
Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
11 Paid Holidays
Corporate Wellness Program
401k Employer Match & Roth Option Available – immediate eligibility

Company

Outcomes®

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Outcomes® unites technology and clinical relationships through a connected healthcare network to drive better outcomes.
dateFounded in 1999
location
West Des Moines, Iowa, USA
people-size501-1000 employees
web-link
http://outcomesmtm.com

H1B Sponsorship

Outcomes® has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
$0.19M
2015-07-16Acquired
2011-03-14Series Unknown· $0.19M

Leadership Team

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Tom Halterman
Founder & CEO (Retired)
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Adam Dieterman
Partnership Manager
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Company data provided by crunchbase