Community Behavioral Health · 9 hours ago
Sr. Technical Support Specialist
Philadelphia, PA, US
Full-time
Onsite
Mid, Senior Level
$55K/yr - $55K/yr
3+ years expCommunity Behavioral Health is a dynamic organization dedicated to providing access to high-quality, accountable care to improve the health and mental wellness of our members. The Senior Technical Support Specialist is responsible for supporting end users with repairing and maintaining PC and peripheral devices and for troubleshooting basic network-related issues.
Health CareHealth Diagnostics
No H1B
U.S. Citizen Only
Responsibilities
Provide technical assistance to end users experiencing issues with PC hardware, software, in-house applications, email and peripheral devices
Answer calls to the support desk, assist with walk-ins and deskside support, maintain a queue of tickets assigned in the ticketing system, and assist with IT projects
On-call availability is when an employee is required to be available to work on short notice, outside of their regular working hours. This could mean being on call during regular work hours or 24/7. While on-call, employees can be at home, at work, or called into the office or anywhere else at any given time
Upgrade, plan and maintain CBH images for deployment to new and repaired PC’s
Assist with conference room management and support technology used for hosting webinars and web conferences
Offer input to improve IT processes and be proactive in finding solutions to help prevent/mitigate issues and properly train end-users to take advantage of available technology
Research and develop best practices for standardizing and documenting technical support procedures
Support and maintain CBH IS inventory and equipment database
Qualification
Required
Education: Associate's degree preferred or higher in technical or business area, or an equivalent combination of training and experience
License/Certification: A+ certification; Net+ certification preferred
Relevant Work Experience: At least three years of help desk experience
Strong interpersonal, communication and customer service skills
Able to multi-task
Strong problem-solving skills
The successful candidate must be a current Philadelphia resident or become a resident within six months of hire
All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future
Preferred
Net+ certification preferred
Benefits
Family Planning, Fertility, Adoption Benefits
403B Retirement Plan
PTO Days/Sick Days
Wellness Program
Employee Assistance Program
Health, Dental, Vision Insurance
Medical, Prescription Drug Insurance
Tuition Reimbursement
Commuter Benefits
Flexible Spending
Company
Community Behavioral Health
Community Behavioral Health (CBH) provides a variety of behavioral health services to Philadelphia County’s most vulnerable residents.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Gauthier
Chief Financial Officer
Shawna Dandridge
Chief Operating Officer
Recent News
Business Journals
2022-10-13
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