SandboxAQ · 1 day ago
IT Intern (Summer 2026)
United States
Internship
Remote
Intern
$70K/yr - $80K/yr
Start in 2026 SummerSandboxAQ is a high-growth company delivering AI solutions that address some of the world's greatest challenges. They are seeking a west-coast based IT Intern to provide front-line support through their IT Helpdesk while learning about modern IT practices and tools. The intern will assist with employee onboarding, device management, and user advocacy to enhance the overall technology experience for the workforce.
Artificial Intelligence (AI)Cyber SecurityInformation TechnologyQuantum ComputingSaaS
Responsibilities
Triage and resolve day‑to‑day IT Helpdesk tickets in our Jira Service Management project, including common issues such as Slack and Google Workspace access, SaaS app access routing via Lumos, simple “how‑to” questions, and basic macOS, iOS, and Android troubleshooting following runbooks and escalation guidelines
Support employee onboarding and offboarding workflows by following checklists that align HR, Okta identity, Google/Slack/Jira accounts, and Firstbase hardware orders/returns—ensuring that new hires, interns, and contractors are ready on day one and that departing personnel are deprovisioned and assets accounted for
Assist with laptop and mobile device setup and troubleshooting for our SandboxAQ‑owned macOS devices and enrolled mobile devices, including guiding users through enrollment, validating Jamf and Kolide status, and helping resolve common endpoint alerts under the guidance of senior team members
User Advocacy: Monitor the “pulse” of our end-users by surfacing trending hurdles and "content gaps" in current documentation to improve the overall user experience
Qualification
Required
Recently graduated or currently pursuing a degree or formal training in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field
Demonstrated technical curiosity and problem‑solving skills—for example through a helpdesk/IT support class, side projects, campus IT work, or troubleshooting for family/friends—with a willingness to learn our tooling and follow structured runbooks
Comfort working with modern productivity and collaboration tools, such as email and calendar, chat (e.g., Slack), video conferencing, and cloud file storage (e.g., Google Drive or similar). Experience doesn't need to be with our exact stack, but you should be eager to learn new SaaS tools quickly
Clear written and verbal communication skills in English, including the ability to ask good clarifying questions, explain technical steps in simple language, and write concise, user‑friendly ticket updates and internal ticket notes
Preferred
Familiarity with macOS as a daily‑driver OS and basic system administration concepts (user accounts, updates, network settings, disk space, installing software), even if only from personal use
Exposure to ticketing systems (Jira Service Management, ServiceNow, Zendesk, or similar) and/or experience in a helpdesk, IT support, or service‑oriented environment (campus IT desk, peer tutoring, retail tech support, etc.)
Familiarity with working in a remote‑first or distributed team and comfort collaborating via video meetings, chat, and asynchronous documentation, including following clear desk/screen and remote‑work security expectations
Company
SandboxAQ
SandboxAQ develops AI and quantum technology solutions that enhance biopharma, cybersecurity, and materials science.
Founded in 2016
51-200 employees
H1B Sponsorship
SandboxAQ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (3)
2022 (5)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$975MKey Investors
Eric Schmidt Angel InvestmentsMichael J. Fox Foundation
2025-04-04Series E· $150M
2024-12-18Series E· $300M
2024-10-29Grant· $25M
Leadership Team
Jack Hidary
Chief Executive Officer
Joerg Rathenberg
Head Of Marketing
Recent News
2026-01-10
Company data provided by crunchbase