State of Indiana · 20 hours ago
BMV Credential Management Program Coordinator
Indianapolis, IN
Full-time
Onsite
Mid LevelThe State of Indiana is one of the largest employers in the state, offering a range of opportunities across 60+ agencies. The Credential Management Program Coordinator ensures timely validation of credential transactions and leads a team in various operational tasks, focusing on fraud prevention and compliance with laws.
GovernmentInformation ServicesOnline Portals
Responsibilities
Ensure efficient operational and technical processes for securely issuing credentials that are timely and accurate control of credential applications
Oversee credential document exception processing by providing documentation to exception committee members, tracking process to completion
Ensure the cancel and combine process is managed timely with accurate control and escalation to Fraud and Security Enforcement (FSE)
Ensure Facial Recognition processing is completed within the expected TAT and escalation to Fraud and Security Enforcement (FSE)
Ensure timely processing of Fraud and Security Enforcement (FSE) case reports
Supervise and coach clerical associates, developing their skills and preparing them for current and future responsibilities
Research customer credential status and responds in a timely manner to various customer service and communications departments throughout the Bureau
Follow agency policies and operating procedures daily to ensure efficient daily production
Answers technical questions and traces requested information
Sorts and distributes or responds to and handles records, files, and other documents
Process mail correspondence daily which includes typing/printing letters and inserting comments
Ensure that all CVP applications are processed within the expected TAT
Oversee and track branch errors processes
Verify and Report Alien and I-94 Forms utilizing Department of Homeland Security’s Verification Information System Database
Notify and correspond with Applicants for additional information
Represents the agency in a positive and professional manner
Qualification
Required
Ability to multi-task, be challenge driven, and goal oriented
Possess strong, effective time management and organizational skills
Ability to manage multiple projects, remain organized, and be detail oriented
Ability to effectively communicate verbally and in writing
Ability to adhere to department policies and processes for secure issuance
Ability to function in a small independent group environment
Thorough knowledge of departmental function and the organization of the agency
Be flexible and a creative thinker
Ability to learn and retain the operation of all CVO systems
Practical knowledge of laws and regulations pertaining to section functions
Basic knowledge of computer procedures
Ability to compose correspondence
Ability to be tactful when dealing with visitors and answering telephone calls
Must enjoy working in a team environment
Display an ability to work and communicate successfully
Produce accurate and quality results
Provide premier customer service
Follow and support BMV policies and procedures
Able to perform essential functions with or without reasonable accommodation
Benefits
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Company
State of Indiana
State of Indiana is the government website that provides information, services, news, and events related to Indiana.
Founded in 1816
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Pamella Cook
Chief Financial Officer
Annie Frischkorn
Senior Human Resources Business Partner
Recent News
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