NBCUniversal · 16 hours ago
Analyst, TechEx
New York, NY
Full-time
Onsite
New Grad, Entry Level
$62K/yr - $80K/yrNBCUniversal is one of the world's leading media and entertainment companies, and they are seeking a TechEx Analyst to join their Global Support Team. This role involves providing 1st/2nd line desk side support, ensuring high levels of customer service, and resolving complex technical issues related to Microsoft O365 products and other technologies.
BroadcastingMedia and EntertainmentNews
Responsibilities
Provide support to customers via phone, live chat, and working tickets in a high-volume environment
Break Fix support of IT issues
Fulfill or triage customer requests
Deliver exceptional customer service
Understand Team targets and deliver to them
Identify process improvement opportunities and feedback to the management team
Collaborate where required on service improvement plans and operational projects
Qualification
Required
Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile, etc
Relevant IT Support experience
Awareness of ITIL fundamentals
Relevant experience in performing and managing clearly defined SLA targets
Passionate about technology
An environment suitable for working from home full-time (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection)
Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite
Benefits
Medical, dental and vision insurance
401(k)
Paid leave
Tuition reimbursement
A variety of other discounts and perks
Company
NBCUniversal
NBCUniversal is a media company that provides entertainment and news development, production, distribution, and marketing services. It is a sub-organization of Comcast.
Founded in 1912
10001+ employees
H1B Sponsorship
NBCUniversal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-29Acquired
Leadership Team
Jeff Shell
CEO
Stephen Burke
Chief executive officer
Recent News
2026-02-06
Company data provided by crunchbase