Surf Air Mobility · 6 hours ago
IT Systems Engineer
DFW Metroplex
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $95K/yr
2+ years expSurf Air Mobility is transforming air mobility with a commitment to a customer-first approach and advanced software solutions. The IT Systems Engineer role focuses on supporting the day-to-day operation, reliability, and security of IT systems in a 24/7 airline environment, collaborating closely with senior IT staff and airline operations.
Airlines/Aviation
Responsibilities
Administer and support AWS environments, including access controls, monitoring, and basic infrastructure operations
Manage identity and access management (IAM) using JumpCloud, including user lifecycle management, MFA, device trust, and access reviews
Administer Google Workspace, including user accounts, groups, security settings, email, Drive, and Vault support
Support and maintain collaboration and productivity tools including Slack, Jira, and Confluence
Support IT security initiatives including access controls, logging, device compliance, and audit readiness
Document systems, procedures, and configurations to support operational continuity
Provide Tier 2 and Tier 3 technical support for corporate and operational users
Respond promptly to phone, chat, and email support requests
Resolve tickets related to desktops, peripherals, SaaS applications, and cloud services
Remotely diagnose and resolve issues using RMM tools such as TeamViewer and Kaseya
Support onboarding and offboarding processes to ensure timely access provisioning and removal
Provide technical support for airline reservation and departure control systems, including Airline Choice, TTI Zenith, and similar platforms
Support airline peripherals such as boarding pass and bag tag printers, scanners, badge systems, and airport workstations
Assist airport and call center agents during real-time operational issues and system outages
Provide support during irregular operations (IRROPs) and other time-sensitive events
Assist with IT projects including system rollouts, migrations, security initiatives, and tooling improvements
Participate in desktop rollout and upgrade initiatives
Collaborate across departments and with vendors to troubleshoot infrastructure-related issues
Support testing efforts for vendor and internal application releases
Work various shifts, holidays, on-call rotations, and occasional travel as required
Qualification
Required
Hands-on experience with AWS, JumpCloud, and Google Workspace
Experience supporting SaaS collaboration tools such as Slack, Jira, and Confluence
Solid understanding of identity and access management and endpoint security
Strong troubleshooting and problem-solving skills
Clear written and verbal communication skills
Ability to work independently in a fast-paced, operational environment
Strong customer service mindset supporting both technical and non-technical users
High school diploma or GED equivalent
2–5 years of hands-on IT systems, infrastructure, or operations experience
Experience supporting cloud-based environments and modern SaaS platforms
Preferred
Experience with airline reservation or departure control systems (Airline Choice, SABRE, or similar)
Experience supporting boarding pass and bag tag printing systems
Tier 3 airline reservations system support experience (refunds, exchanges, complex transactions)
Basic scripting or automation experience
PHP or Laravel experience
Prior experience in a regulated or 24/7 operational environment preferred
Benefits
Attractive compensation package based on experience.
After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.
Employees can enroll in our company’s 401(k) plan.
Generous PTO
After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including: Flight tickets at significant discount, employee and family members can fly our planes (standby space available), Discounted cruises, Discounts on hotels and resorts, Car rentals at reduced rates.
Company
Surf Air Mobility
Transforming air mobility through software and electrification.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Deanna White, (Senior Executive)
Chief Financial Officer
Danica Locker
Executive Assistant to Co-Founders
Company data provided by crunchbase