Customer Service Representative jobs in United States
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TEKsystems · 2 hours ago

Customer Service Representative

positionAlbuquerque, NM
timeContract
remoteOnsite
seniorityEntry Level
money$17/hr - $17/hr
date1+ years exp

TEKsystems is a leading provider of business and technology services. They are hiring customer-focused Customer Service Representatives to support a well-known utilities organization, handling inbound calls and assisting customers with various service inquiries.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Handle 40–50 inbound calls per day, plus emails and chat
Assist customers with:
General utility service questions
Billing and payment arrangements
Collections related to payment plans
Service connections and disconnections
Navigate up to 5 software systems using dual monitors
De-escalate customer concerns independently with a focus on one-call resolution

Qualification

Call center experienceDe-escalation skillsProblem-solving skillsCollections experienceBilingual (English/Spanish)Team lead experienceUtilities experienceInterest in career growthMulti-system navigation

Required

1–2 years of call center experience
Strong de-escalation and problem-solving skills
Experience working across multiple systems simultaneously
Interest in a long-term career with growth opportunities

Preferred

Collections experience
Bilingual (English/Spanish)
Call center training or team lead experience
Previous utilities experience (plus, not required)

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Company

TEKsystems

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At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
dateFounded in 1994
location
Hanover, Maryland, USA
people-size10001+ employees
web-link
http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)

Funding

Current Stage
Late Stage

Leadership Team

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Ryan Skains
Vice President, TEKsystems Global Services
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