Toptal · 13 hours ago
Customer Service Representative
United States
Contract
Remote
New Grad, Entry LevelToptal is a company focused on delivering exceptional customer service, and they are seeking a Customer Service Representative. This role is responsible for providing timely and effective support to customers, resolving issues, and ensuring a positive customer experience across various communication channels.
CopywritingHuman ResourcesProduct DesignSaaSSoftwareSoftware Engineering
Responsibilities
Respond to customer inquiries via phone, email, chat, or other platforms
Resolve customer issues efficiently and professionally
Escalate complex concerns to the appropriate teams when needed
Maintain accurate records of customer interactions
Follow established processes, policies, and service standards
Identify opportunities to improve customer experience and service quality
Qualification
Required
Strong written and verbal communication skills
High level of empathy, patience, and problem-solving ability
Ability to manage multiple tasks and prioritize effectively
Comfortable working with basic CRM or ticketing systems
Reliable, detail-oriented, and customer-focused
Company
Toptal
Toptal is a network of talent in business, design, and technology that enables companies to scale their teams, on demand.
Founded in 2010
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2012-07-01Seed
Leadership Team
Taso Du Val
CEO
Alejandro Rigatuso
Principal Growth Marketing Strategist
Recent News
2026-01-22
Business Wire
2026-01-07
Company data provided by crunchbase