Arhaus · 11 hours ago
Client Services Processor - Level 2
Hudson, OH
Full-time
Onsite
Entry, Mid Level
$22/hr - $22/hr
2+ years expArhaus is a company that focuses on providing best-in-class service to clients through their Client Services team. The Client Services Processor – Level 2 supports this team by ensuring proper execution of client resolutions and order processing while collaborating with various internal departments.
Consumer GoodsE-CommerceFashionFurnitureHome DecorLifestyleManufacturingReal EstateRetail
Responsibilities
Partners with internal departments (Special Order, Parts Team, Tech Services, Buying Teams) to ensure proper repair and replacement Arhaus collections
Enters all Stock, Special Parts Orders, and Special-Order Exchanges, and UPS Label inquiries into the system and provides timely and consistent follow-up with clients
Responsible for communicating canceled Purchase Orders and Fabric Delays/Samples
Involves assessing images for clarity, verifying issues against order details, and determining the appropriate next steps in alignment with company policies
Source of information for showroom guest via chat; owning FAQ’s and client services knowledge to ensure accurate and helpful information is provided
Communicates across Client Services team to identify and trouble shoot issues
Other duties as assigned
Qualification
Required
High School diploma or equivalent required
2-3+ years' experience within a customer-service-focused environment is required; high-volume call center experience is preferred
Knowledge of SalesForce, and STORIS
Excellent communication, strong attention to detail, problem solving and follow up skills
Ability to work in a fast-paced environment, while demonstrating prioritization skills and a high sense of urgency
Takes on difficult challenges and finds creative solutions
Understanding of computer systems and troubleshooting issues with minimal assistance (proficiency in Microsoft Suite)
Demonstrated ability to work independently and within a team
Preferred
high-volume call center experience
Benefits
Bonus: If achieved, eligible for Client Services Bonus
Company
Arhaus
Arhaus is a premiere retail chain that designs, manufactures, and sells home furnishings both at retail locations and online.
1001-5000 employees
H1B Sponsorship
Arhaus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (3)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
Monroe Capital
2023-08-16Post Ipo Secondary· $120M
2021-11-04IPO
2017-06-27Debt Financing· $30M
Leadership Team
Jennifer Porter
Chief Marketing Officer
Recent News
Designers Today
2025-12-30
2025-12-06
2025-11-26
Company data provided by crunchbase