Azazie, Inc. · 9 hours ago
Customer Service Representative
San Jose, CA
Contract
Onsite
Entry Level
$22/hr - $22/hr
1+ years expAzazie is a leading direct-to-consumer e-retailer that specializes in bridal gowns and dresses. They are seeking a self-motivated Customer Service Representative to provide a positive customer experience by educating customers on products and resolving their concerns through various communication channels.
E-CommerceRetailWedding
Responsibilities
Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours
Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us
Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns
Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively
Competency and initiative to meet and exceed the department metrics and individual performance goals
Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry
Qualification
Required
Excellent written and oral communication skills
Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs
Customer-focused and can demonstrate mastery of customer service skills
Ability to maneuver between multiple tasks
Analytical, problem solver and critical thinker
Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy
Team player that is willing to take initiative to support customers, other agents and supervisors
Adaptability to thrive in a fast-paced ever changing work environment
Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers
Positive attitude with a desire to learn and share ideas in a collaborative work environment
Clear and concise communicator within customer interactions and across different departments
Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results
Excellent time management skills
Customer-focused with strong interpersonal and tech savvy skills
Preferred
Customer Service Experience: 1 year
Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)
Experience with AI Intercom, Slack or other CRM software
Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating between chat and other company tools such as our CRM and phone software
Benefits
100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period
Paid vacation days and sick leave
Paid Holidays + Floating Holidays
401k
Free snacks and drinks in office
Employee discount
Company engagement events
Monthly departmental CS appreciation lunches
Company
Azazie, Inc.
AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Roberta Oglakhchyan- Black
Global Director of Public Relations & Partnerships
Recent News
2026-02-04
Company data provided by crunchbase