HaloMD · 2 days ago
Director Human Resources Operations
United States
Full-time
Remote
Lead/Staff, Director/Executive
$100K/yr - $150K/yr
12+ years expHaloMD specializes in Independent Dispute Resolution (IDR) for out-of-network healthcare providers, leveraging technology and expertise for optimized reimbursements. The Director of HR Operations will lead HR operational excellence, ensuring processes are compliant and support the company's growth while managing various HR functions and teams.
FinanceHealth Care
Responsibilities
Define and lead enterprise HR Operations strategy, operating model, and service delivery framework
Own and maintain multi-state HR compliance strategy (40+ states), employee handbook, HR policies, and all compliance documentation
Drive operational excellence in efficiency, accuracy, and employee experience
Own compliance policies and procedures manual with governance structure
Build contingent workforce program from the ground up (contractors, temps, BPOs), ensure proper worker classification and co-employment risk mitigation
Develop contingent workforce onboarding and offboarding processes, partner with IT on system access, Finance on spend tracking, and Legal on contract compliance
Provide strategic and operational leadership to HR Business Partner team
Guide HR Partners on investigations, PIPs, and terminations; serve as escalation point for high-risk employee relations cases
Own oversight of ethics hotline and case management tool (Ethico); partner with Legal on employment law matters and litigation holds
Own the performance management program end-to-end: 30/60/90 day plans, 1:1 frameworks, weekly check-ins, quarterly reviews, and annual performance cycles
Partner with L&D and HR Partners to train managers on performance conversations, documentation standards, and delivering feedback
Build manager resources (guides, templates, FAQs, scripts for difficult conversations)
Partner with Total Rewards on pay-for-performance strategy and linking ratings to compensation decisions
Oversee administration of quarterly engagement surveys and eNPS; analyze engagement data and partner with HR Partners and managers on action planning
Oversee the administration of recognition programs including People's Choice Awards and service anniversary awards
Other duties and special projects as assigned
Qualification
Required
12+ years of progressive HR experience with significant focus on HR operations, employee relations, and compliance; at least 5 years in a leadership role
Proven experience scaling HR operations during rapid and sustained growth
Hands-on experience building HR infrastructure from scratch, written handbooks, created processes, HR programs, and implemented systems
Direct experience personally conducting complex workplace investigations, managing PIPs, and handling terminations
Demonstrated success managing HR teams in multi-office or remote-first environments supporting hourly workforces
Experience implementing and scaling comprehensive performance management programs
Experience with contingent workforce programs (contractors, temps, consultants), proper classification, co-employment risk mitigation
Advanced understanding of multi-state employment laws and HR compliance requirements
Strong project management skills and ability to lead through change and streamline operations
Comfort with HR technology (HRIS, performance management platforms like Lattice, case management tools)
Benefits
Multiple medical plan options with HSA and company contributions
401k with company match
PTO, birthday off, and company holidays
Learning & Development opportunities
Career growth in a fast-scaling healthcare tech company
Company
HaloMD
Experts in Independent Dispute Resolution under The No Surprises Act and State Balance Billing Prohibition, powered by Advanced Technology
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Heinmiller
VP, Data Ingestion & Client Experience Technology
Nirnay Patel
Chief Data Officer
Recent News
2025-11-01
Company data provided by crunchbase