1st Source Bank · 1 day ago
Collector I
South Bend-Mishawaka
Full-time
Onsite
Entry Level
1+ years exp1st Source Bank is responsible for providing financial services, and they are seeking a Collector I to manage collection and administrative activities on delinquent mortgage and consumer loan accounts. The role involves contacting customers, establishing payment arrangements, and maintaining accurate collection records.
BankingFinanceFinancial Services
Responsibilities
Contacts past due Mortgage and Consumer customers making outbound calls, e-mailing, texting or mailing notifications to them when applicable
Takes inbound calls and responds to messages received through all other forms of communication
Establishes reasons for delinquency through customer contact, making payment arrangements and providing solutions through extensions, collection rewrites, modifications, forbearance agreements and payment plans
Maintains accurate collection records and documents details of calls in Ice or Insight
Follows up with debtors regarding broken payment arrangements
Follows up on auto loan titles that have not been received through normal course
Prepares guarantee of title for Insurance total loss claims along with various other administrative duties pertaining to the collection process
Responsible for the completion of all compliance training related to the position
Understand all applicable laws and regulations that apply to the position and complies with the requirements
Performs all other duties as assigned
Qualification
Required
High School Diploma/GED required
Ability to travel as needed for meetings, projects, seminars, etc
Good communication both verbal and written
Good PC skills
Preferred
One (1) year experience preferred or equivalent experience in a related field preferred
Prior collections (consumer and or mortgage), customer service and banking experience preferred
Working knowledge of the Fair Debt Collection Practices Act (FDCPA) and other collection legislation preferred
Knowledge and understanding of collection compliance regulations on FHA/VA loans and other investor requirements preferred
Ability to stay focused and organized while handling multiple tasks in a fast-paced environment
Company
1st Source Bank
1st Source has offered clients a convenient and friendly way to bank for over 150 years.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrea Short
President
Recent News
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2025-12-18
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2025-11-22
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