Terrible's · 2 hours ago
IT Service Assistant Manager
LV Metro Area
Full-time
Onsite
Mid Level
4+ years expTerrible's is looking for an IT Service Assistant Manager to support the IT Service Manager in leading daily operations of the IT Service team. This role focuses on ensuring efficient delivery of IT services, overseeing service operations, and driving continuous improvement initiatives.
AutomotiveFuelRetail
Hiring Manager
Joe Delgado
Responsibilities
Supervise, coach, and support IT Service team members, including oversight of performance evaluations, professional development, and corrective actions when required
Manage staffing levels, scheduling, and coverage— including after-hours, weekends, and holidays as needed
Promote a positive team culture focused on collaboration, service excellence, and continuous improvement
Oversee daily IT Service operations to ensure service requests, incidents, and escalations are addressed efficiently and meet established service levels
Ensure adherence to IT policies, procedures, and industry standards, including ITIL-aligned processes
Monitor operational metrics such as SLA compliance, ticket volume, backlog, and customer satisfaction, and implement improvements where needed
Partner with internal teams and external vendors to ensure timely and effective resolution of incidents and service needs
Identify opportunities to optimize workflows, enhance customer experience, and improve operational efficiency
Support the development, documentation, and enforcement of policies, procedures, and standards across IT Service operations
Lead or participate in development and execution of continuous improvement initiatives and ITSM process enhancements
Ensure team members follow best practices in troubleshooting and resolving technical issues related to hardware, software, network systems, and user access
Assist with system analysis activities, including gathering functional requirements and coordinating with technical resources
Oversee implementation of updates, deployments, or changes that support system functionality and service reliability
Perform project coordination duties, ensuring assigned tasks are completed on time and within scope
Communicate effectively with key business stakeholders to understand requirements, manage expectations, and ensure alignment of IT services with organizational priorities
Support vendor management efforts related to equipment, software, or third‑party service providers
Qualification
Required
Must be at least 21 years of age
Bachelor's degree in computer science, Information Technology, or a related field is preferred
Minimum of 4 years of experience as an IT Field Technician or in a similar role, with a strong emphasis on process improvement and customer service
Proficiency in troubleshooting technical and process-related issues
Solid understanding of network, PC, and server operating systems, hardware, protocols, and industry standards
Familiarity with ITIL IT Service Management processes
Ability to obtain ITIL Foundations Certification within 12 months of employment
Demonstrated commitment to customer satisfaction with a strong ability to follow through
Desire to develop and enhance leadership capabilities
Proven ability to thrive in a team-oriented, collaborative environment
Highly organized, detail-oriented, self-motivated, and capable of managing competing priorities in a fast-paced environment
Calm and composed under pressure, with sound decision-making skills that align with team and organizational objectives
Ability to handle all interactions with professionalism, respect, and courtesy
Strong dedication to personal accountability and continuous improvement
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals
Ability to read and communicate verbally in English
Written communication skills in English may also be required
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Employees must be able to qualify for licenses and permits required by federal, state and local regulations
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Must be able to access and navigate each department at the organization's facilities with reliable transportation
Company
Terrible's
Terrible's is a retail company that offers car wash, convenience stores, and fuel stations in multiple locations for various consumers.
1001-5000 employees
H1B Sponsorship
Terrible's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Hank Van Son
Chief Financial Officer
Bill Kissell
Chief Information Officer
Recent News
Las Vegas Review-Journal
2024-06-05
CStore Decisions
2024-06-05
Company data provided by crunchbase