Exchange Bank · 18 hours ago
Trust Operations Manager
Santa Rosa, CA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $115K/yr
7+ years expExchange Bank is seeking a Trust Operations Manager to lead the Trust Operations group. The role involves overseeing cash processing, trade settlement, account maintenance, and ensuring regulatory compliance while managing workflow and staff performance.
BankingFinanceFinancial Services
Responsibilities
Oversee daily operational activities including marshalling of incoming assets, income verification and settlement, distribution processing, and maintenance of trust accounts
Supervise trade-processing controls for executed transactions, including oversight of fixed-income trades requiring manual confirmation, trade blotter balancing, custodial notifications, and exception resolution
Manage account and asset setup workflows, including fee schedules, address changes, security master updates, and model maintenance; ensure segregation of duties and accurate admin validation
Oversee income processing, including insurance and property-tax monitoring for real estate assets; ensure timely execution of payments and support for officer decisioning during volume bottlenecks
Lead the real estate control process, including spreadsheet maintenance, appraisal tracking, tax due dates, data reconciliation, and production of monthly reports for auditors and management
Serve as primary vendor liaison for Reliance/Advantage custodial systems, ProxyEdge proxy voting, valuation vendors, property managers, and other operational partners; coordinate annual vendor risk reviews
Direct the fee-billing process for trust, agency, and retirement accounts; oversee reconciliation, binder maintenance, and escalation of unpaid fees to management
Provide leadership for operational risk management including fail trade oversight, reconciliations (cash and securities), DVP/RVP processes, call-back review procedures, and daily control validation
Act as department liaison for internal and external audits; coordinate documentation requests, implement corrective actions, and update procedures in response to audit findings
Lead training, development, and cross-training of Operations Specialists; recommend methods to improve efficiency, accuracy, and scalability of operational workflows
Participate in TOC, Discretionary, Settlement, and other governance meetings; provide operational insight but without fiduciary decision-making authority
Other duties as assigned
Qualification
Required
Bachelor's degree in business administration or related field
7 years of experience in trust operations, including a minimum of two years supervisory experience
Certified Securities Operations Professional (CSOP)
Knowledge of sound fiduciary principals, California Probate Code, ERISA, and securities trading
Excellent communication and presentation skills
Highly capable with systems including mainframe systems, MS Office Word, Excel, PowerPoint
Experience with data management
Experience with technology implementation/conversions
Ability to stand, bend, stoop, sit, walk, twist and turn
Ability to lift up to 15 pounds occasionally
Indoor office work environment with a majority of time sitting at a desk
Company
Exchange Bank
Exchange Bank provides banking and financial services for personal, commercial trust and investment.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
A.J. Vazquez
Branch Manager III, Vice President
Dorothy Rodella
VP & Branch Manager
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