USPack · 18 hours ago
Training and Development Manager
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $75K/yr
3+ years expUSPack is a leading logistics provider focused on helping brands succeed in the delivery economy. The Training and Development Manager is responsible for standardizing and delivering effective training programs to improve service quality, reduce operational errors, and decrease employee turnover across the organization.
AccountingLegalSupply Chain Management
Responsibilities
Lead the design and implementation of standardized training frameworks, curricula, and delivery methods across all operational and corporate functions
Assess organizational training needs by analyzing operational performance data, employee surveys, exit interviews, customer feedback, and compliance requirements
Develop and deliver practical, time-efficient training programs that can be consistently executed within fast-paced logistics and operational environments
Improve onboarding effectiveness and ongoing skill development to reduce employee turnover and increase workforce readiness and retention
Partner closely with Operations, Human Resources, and Compliance leaders to ensure training initiatives directly support service quality, safety, and regulatory standards
Establish measurable training outcomes and performance metrics to evaluate effectiveness, reduce service errors, and mitigate customer churn
Manage learning delivery channels including instructor-led training, e-learning, blended learning, and external vendors
Oversee the Learning Management System (LMS), training schedules, budgets, and vendor relationships to ensure efficient and scalable program delivery
Provide leadership, guidance, and support to training staff, facilitators, or subject matter experts, as applicable
Continuously review and refine training programs to ensure alignment with evolving industry standards, operational needs, and organizational goals
Engage and support initiatives which require update to or development of instruction or training, supporting the initiatives as needed to accomplish successful implementation
Perform other duties as assigned
Qualification
Required
Strong knowledge of adult learning principles, instructional design, and performance improvement methodologies
Demonstrated ability to standardize training programs across multiple locations, functions, or operational environments
Solid understanding of logistics, supply chain, warehouse, and transportation operations and their associated training requirements
Ability to design training that balances effectiveness with productivity and operational time constraints
Proficiency in Learning Management Systems (LMS) and digital learning tools
Strong analytical skills with the ability to interpret data, identify trends, and measure training impact on service quality and retention
Excellent communication, facilitation, and presentation skills across diverse employee populations
Proven ability to collaborate with cross-functional leaders and influence change in complex, fast-paced organizations
Strong project management, organizational, and prioritization skills
Position requires up to 25% travel, with a flexible schedule as needed to meet business and project objectives
Ability to work additional hours as needed
Bachelor's degree in Human Resources, Organizational Development, Business Administration, Education, or a related field preferred, or equivalent professional experience in designing, delivering, or managing training programs and practical application
3+ years of progressive training and development experience in logistics, supply chain, manufacturing, or a similar operational environment preferred
Demonstrated experience designing and implementing standardized training programs aimed at improving service consistency, employee retention, or customer experience
Preferred
Professional certifications such as CPTD, ATD, SHRM-CP/SCP, or equivalent credentials preferred
Experience with Lean Six Sigma, or continuous improvement methodologies is a plus
Benefits
401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
401(K)
Paid Sick Time
Company
USPack
At USPack, our goal is to deliver. On promises. On requests. On solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-03-30Private Equity
Leadership Team
John C. Bonner, CPA
Chief Financial Officer
Tim Ramsey
Chief Information Officer
Recent News
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