Citi · 1 day ago
L2/L3 Production Support – Assistant Vice President
Tampa Florida United States
Full-time
Hybrid
Mid, Senior Level
$87K/yr - $131K/yr
5+ years expCiti, the leading global bank, is seeking an experienced L2/L3 Production Support - AVP to join their Production/Application support team in a dynamic Fintech/Liquidity reporting environment. The ideal candidate will blend strong technical skills and deep domain expertise in financial services to troubleshoot complex production issues and ensure high availability and performance of critical applications.
BankingFinanceFinancial Services
Responsibilities
Provide L2/L3 production support for mission critical liquidity reporting and financial applications, ensuring high availability and performance
Monitor and resolve incidents related to trade capture, batch failures, position keeping, market data, pricing, risk and liquidity reporting
Engage with operations, traders, quants, development teams to understand and resolve production outages/issues
Proactively manage alerts, logs and jobs using Autosys, Unix tools, and monitoring platforms (ITRS/AWP)
Execute advance SQL queries and scripts for data analysis, validation, and issue resolution
Support multiple applications build on stored proc, SSIS, SSRS, Big data ecosystems (hive, spark, Hadoop) and troubleshoot data pipeline issues
Maintain and improve knowledge bases, SOPs, and runbooks for production support
Participate in change management and release activities, including deployment validations
Lead root cause analysis (RCA), conduct post incident reviews, and drive permanent resolutions
Collaborate with infrastructure teams on capacity, performance, and system resilience initiatives
Contribute to continuous service improvement, stability management and automation initiatives
Qualification
Required
Bachelor's or master's degree in computer science, Information Technology, Engineering, or a related field
5-8 Years of experience in application or production support with 2+ years at a lead level
Strong hands-on experience with SQL (MSSQL/Oracle or similar, Stored proc, SSIS, SSRS). Experience with Unix/Linux (scripting, file manipulation, job control) and Big Data technologies (Hadoop, Hive, Spark)
Job Schedulers like Autosys
Log analysis tools
Solid understanding of financial instruments and trade lifecycle (Equities, Fixed incomes, Secured Financing, Derivatives, Liquidity management)
Familiarity with CUSIP, ISINs and other instrument identifiers
Knowledge of front office/back office and reporting workflows and operations
Excellent analytical and problem-solving skills, with the ability to work in a time-sensitive environment
Effective communication and stakeholder management skills across business and technical teams
Experience with ITIL processes, including incident, problem and change management
Preferred
Exposure to cloud platforms and containerization (Docker, Kubernetes)
Experience with scripting languages (Python, Shell)
Knowledge of messaging services, middleware (Kafka, MQ)
Familiarity with regulatory and compliance reporting tools and processes
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
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