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Ultimate Staffing · 5 hours ago

Customer Service Representative

Vista, CA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $22/hr

Ultimate Staffing is seeking a Customer Service Representative to enhance customer interactions. The role involves responding to inquiries, resolving complaints, and maintaining customer satisfaction through effective communication and support.

EmploymentHuman ResourcesManufacturingStaffing Agency

Comp. & Benefits

Hiring Manager

Erin Miller (Krescanko)

Responsibilities

Respond promptly to customer inquiries via phone, email, and live chat, delivering accurate information about products, services, and company policies

Resolve customer complaints and troubleshooting issues, ensuring a positive experience and maintaining high satisfaction

Record customer interactions, transactions, and feedback in the CRM system for tracking and analysis

Process orders, returns, exchanges, and billing inquiries accurately

Maintain in-depth knowledge of products and services to effectively guide customers and provide solutions

Escalate complex, high-priority issues to appropriate departments or management, following established guidelines

Identify customer needs and proactively offer solutions to improve their experience and reduce churn

Meet or exceed key performance indicators (KPIs) such as customer satisfaction (CSAT) scores and resolution time targets

Qualification

CRM systemCustomer serviceProblem solvingCommunication skillsTeam collaboration

Required