Coforge · 1 day ago
ServiceNow Delivery Manager
Charlotte, NC
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expCoforge is seeking a ServiceNow Delivery Manager to lead and manage IT Operations projects end to end. The role involves ensuring smooth delivery, stakeholder alignment, and adherence to SLAs while managing large cross-functional teams.
Artificial Intelligence (AI)Software
Hiring Manager
Soni Pant
Responsibilities
Lead and manage IT Operations projects end to end, ensuring smooth delivery, stakeholder alignment, resource coordination, and adherence to SLAs, quality, and operational standards
Drive end to end project lifecycle, planning, execution, monitoring, reporting, closure
Coordinate with onsite/offshore teams, business stakeholders, and external vendors
Ensure all operational tasks align with ITIL practices and organizational policies
Track project milestones, risks, dependencies, and deliverables
Prepare and deliver weekly/monthly project status reports to senior leadership
Manage project financials, including budgeting, forecasting, and cost tracking
Drive process improvements to enhance operational efficiency and service quality
Facilitate change management processes, approvals, and documentation
Build and maintain strong client relationships through proactive communication
Qualification
Required
12-15 Years of experience
Onsite Project Manager will lead and manage IT Operations projects end to end
Hands on experience in ITIL based operations
Ability to manage large cross functional teams
Lead IT Operations projects, ensuring on time, high quality delivery
Drive end to end project lifecycle, planning, execution, monitoring, reporting, closure
Coordinate with onsite/offshore teams, business stakeholders, and external vendors
Ensure all operational tasks align with ITIL practices and organizational policies
Track project milestones, risks, dependencies, and deliverables
Prepare and deliver weekly/monthly project status reports to senior leadership
Manage project financials, including budgeting, forecasting, and cost tracking
Drive process improvements to enhance operational efficiency and service quality
Facilitate change management processes, approvals, and documentation
Build and maintain strong client relationships through proactive communication
8+ years of experience in IT Operations / Project Management
Strong understanding of ITIL processes, SLA management, and incident/problem/change management
Experience managing large IT Infra / Operations / Support teams
Proficiency in project tools (JIRA, ServiceNow, MS Project, Confluence)
Excellent communication, stakeholder handling, and client management skills
Strong risk, issue, and escalation management abilities
Strong leadership and team mentoring skills
Analytical, structured thinking with proactive problem-solving ability
Ability to work under pressure and manage multiple priorities
Preferred
PMP / Prince2 / ITIL certification is an added advantage
Company
Coforge
Coforge is a IT solutions organization, servicing customers in North America, Europe, Asia and Australia.
10001+ employees
H1B Sponsorship
Coforge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (368)
2024 (292)
2023 (325)
2022 (43)
Funding
Current Stage
Public CompanyTotal Funding
$489.46MKey Investors
BPEA EQT
2023-05-02Post Ipo Secondary· $108.46M
2019-04-06Post Ipo Equity· $381M
2004-08-30IPO
Leadership Team
Sudhir Singh
CEO and Executive Director
Manish Hermajani
Senior Vice President, Head of Investor Relations
Recent News
2026-02-06
Business Standard India
2026-02-04
Company data provided by crunchbase