Boston Consulting Group (BCG) · 7 hours ago
IT Service Specialist – Chicago
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$82K/yr - $102K/yr
2+ years expBoston Consulting Group (BCG) partners with leaders in business and society to tackle their most important challenges. The IT Service Specialist plays a vital role in enabling BCG’s Chicago office by delivering exceptional, high-touch technology support to consulting teams and business services staff.
Business DevelopmentConsultingInnovation ManagementManagement ConsultingMarketing
Responsibilities
Providing best-in-class IT support to case teams and office staff, both proactively and in response to issues, with a strong focus on user experience
Supporting a broad range of technologies, including laptops, mobile devices, video conferencing systems, printers, standing desks, and office infrastructure
Preparing, configuring, imaging, deploying, and maintaining end-user devices in line with BCG standards
Troubleshooting issues across Windows and macOS environments, Android and iOS devices, Microsoft 365, VPNs, and network connectivity
Maintaining local technology environments to improve reliability, security, efficiency, and cost effectiveness
Coordinating with external vendors for the repair and maintenance of office technology
Providing on-site technical support for meetings, events, and office initiatives
Communicating clearly and professionally with end users as well as local, regional, and global IT teams regarding issue status and resolution
Logging, tracking, and analyzing incidents in ServiceNow to identify trends and opportunities for continuous improvement
Managing hardware and software assets, including inventory tracking and configuration compliance
Creating and maintaining documentation, knowledge articles, and standard operating procedures
Participating in local, regional, and global IT initiatives, including evaluating and piloting new technologies
Supporting general office initiatives as needed
Qualification
Required
Bachelor's degree preferred
2+ years of experience in an IT support, service desk, or similar role
Experience supporting Windows and macOS operating systems, Android and iOS devices, Microsoft 365, VPNs, MFA, Intune/Azure and network connectivity
Ability to diagnose issues, propose solutions, and escalate effectively when appropriate
Familiarity with automation tools, process improvement initiatives, and emerging technologies (including AI-enabled tools)
Foundational knowledge of PC and laptop hardware, software, telecommunications, mobile devices, networking, and server administration
Strong working knowledge of Microsoft Office applications (Outlook, PowerPoint, Word, Excel)
Excellent communication, organization, and time-management skills
Ability to manage multiple priorities in a dynamic environment
High standards for accuracy, follow-through, and customer satisfaction
Willingness and ability to perform hands-on work, including lifting and moving equipment and using basic tools
Benefits
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
Paid sick time on an as needed basis
Company
Boston Consulting Group (BCG)
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
10001+ employees
H1B Sponsorship
Boston Consulting Group (BCG) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (617)
2024 (632)
2023 (475)
2022 (474)
2021 (423)
2020 (385)
Funding
Current Stage
Late StageLeadership Team
Christoph Schweizer
Chief Executive Officer
Paul Tranter
Chief Financial Officer
Recent News
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2026-01-21
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2026-01-16
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