9/11 Memorial & Museum · 1 day ago
Vice President Information Technology Infrastructure
NYC Metro Area
Full-time
Onsite
Director/Executive
$155K/yr - $163K/yr
10+ years expThe 9/11 Memorial & Museum is seeking a Vice President of IT Infrastructure to oversee the strategy, reliability, security, and operational effectiveness of their core technology infrastructure. This role involves leading the Infrastructure and Operations organization, ensuring alignment with organizational goals, and managing third-party vendors and technology services.
Education
Hiring Manager
Natali Rodriguez
Responsibilities
Lead the Infrastructure and Operations organization to ensure technology services align with organizational goals and key performance indicators
Define and execute the enterprise IT infrastructure strategy across on-premises, cloud, and hybrid environments
Maintain hands-on technical understanding of the infrastructure environment, with particular depth in network engineering and network operations
Oversee network architecture, engineering, and operations, including LAN, WAN, wireless, internet connectivity, and voice services
Assess infrastructure across people, process, and technology to identify bottlenecks and implement improvements that ensure reliable and scalable operations
Partner closely with Information Security to deliver information security and IT risk initiatives, including compliance with patching, vulnerability management, and hardening standards
Manage third-party vendors and managed service providers, holding them accountable for delivery of outsourced services, including Network Operations
Design, implement, and regularly test a robust Disaster Recovery and Business Continuity strategy for critical systems and infrastructure
Identify single points of failure across infrastructure platforms and recommend and implement mitigation strategies
Oversee the monitoring, maintenance, upgrade, and administration of enterprise systems, including networks, servers, storage, virtualization platforms, applications, databases, end-user devices, and mobile technologies
Ensure service levels, availability, and performance meet organizational objectives and user expectations
Design, implement, deploy, and manage infrastructure and application monitoring tools and processes to proactively identify and resolve issues
Establish standardized operational processes and key performance metrics aligned with ITIL best practices, including availability, performance, incident and problem management, asset lifecycle management, and licensing
Lead incident, problem, and change management processes, including hands-on engagement during major outages or escalations
Manage infrastructure budgets, contracts, and vendor relationships to ensure cost-effective and high-quality service delivery
Build, mentor, and develop high-performing infrastructure, operations, and network engineering teams
Qualification
Required
Experience with enterprise networking platforms (Cisco, Aruba, or similar)
10+ years of progressive experience in IT infrastructure, operations, or engineering, including senior leadership roles
Strong hands-on background in enterprise infrastructure and network engineering environments
Proven experience leading complex infrastructure operations while remaining technically engaged
Demonstrated success delivering infrastructure modernization, reliability, or transformation initiatives
Experience managing vendors, managed services, and complex technology contracts
Excellent leadership, communication, and stakeholder management skills
Experience operating hybrid infrastructure environments, including cloud platforms (AWS, and Azure)
Familiarity with IT service management frameworks (ITIL or similar)
Experience in highly regulated, complex, or mission-driven organizations
Relevant technical or architectural certifications
Company
9/11 Memorial & Museum
Through commemoration, exhibitions, and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
201-500 employees
H1B Sponsorship
9/11 Memorial & Museum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Nancy Morrissey
SVP, Chief Information Officer
Allison Blais
Executive Vice President and Chief Strategy & Operations Officer
Recent News
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