Big Bend Community College · 1 hour ago
IT Customer Support - Entry
Moses Lake, WA
Full-time
Onsite
New Grad, Entry LevelBig Bend Community College is a rural college serving vibrant communities in Central Washington, and they are seeking an IT Customer Support - Entry to assist with technology-related inquiries. The role involves responding to support requests, resolving technical issues, and ensuring reliable access to technology resources for faculty, staff, and students.
Higher Education
Responsibilities
Respond to in-person, phone, email, and ticket-based requests for technical assistance from students, faculty, and staff
Diagnose and resolve issues related to hardware, software, network accounts, network access, and classroom technology
Ask clarifying questions and use provided tools or procedures to identify the nature of the issue
Follow established troubleshooting steps to identify issues
Escalate unresolved or complex issues to higher-level support staff following department processes
Perform routine and preventative maintenance tasks such as cleaning equipment, checking connections, updating software, and testing device functionality
Conduct troubleshooting to identify and resolve hardware, software, or connectivity issues
Perform repairs such as reseating cables or replacing parts
Install and configure operating systems, applications, and updates on end-user devices as assigned
Set up and test classroom or office technology such as projectors, printers, and workstations
Complete approved and clearly defined security requests, such as ctcLink security, by following documented processes
Escalate any security requests that are unapproved, unclear, or outside the scope of established processes to the appropriate tier-two
Qualification
Required
Respond to in-person, phone, email, and ticket-based requests for technical assistance from students, faculty, and staff
Diagnose and resolve issues related to hardware, software, network accounts, network access, and classroom technology
Ask clarifying questions and use provided tools or procedures to identify the nature of the issue
Follow established troubleshooting steps to identify issues
Escalate unresolved or complex issues to higher-level support staff following department processes
Perform routine and preventative maintenance tasks such as cleaning equipment, checking connections, updating software, and testing device functionality
Conduct troubleshooting to identify and resolve hardware, software, or connectivity issues
Perform repairs such as reseating cables or replacing parts
Install and configure operating systems, applications, and updates on end-user devices as assigned
Set up and test classroom or office technology such as projectors, printers, and workstations
Complete approved and clearly defined security requests, such as ctcLink security, by following documented processes
Escalate any security requests that are unapproved, unclear, or outside the scope of established processes to the appropriate tier-two
Company
Big Bend Community College
Big Bend Community College is a school in Moses Lake.
Founded in 1962
201-500 employees
H1B Sponsorship
Big Bend Community College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase