HCLTech · 1 hour ago
Deskside Support Technician
Irvine, CA
Full-time
Onsite
New Grad, Entry LevelHCLTech is seeking a Deskside Support Technician to provide comprehensive technical support for the client’s campus-based personnel. The role involves resolving software and hardware issues, managing user tickets, and ensuring compliance with service-level agreements while maintaining effective communication with users and IT support teams.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Responsibilities
Provide comprehensive technical support services to the Client’s onsite personnel, customers and service providers
Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration
Replicate and resolve customer incidents in the software & hardware environment
Maintain incident management system with up to date information on ticket progress
Self-monitoring of tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA’s
Follow established Asset Management processes
Provide setup and support services for conference rooms
Provisioning and deployment of internal VoIP telephones
Communication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer. Documenting customer interactions within the tickets to be inclusive of accuracy, thoroughness and timeliness
Effectively communicate with Deskside Management Team in regards to asset management, break/fix or Service Desk related processes (build a 'proactive' environment)
Contribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels
Carries out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws
Ensures compliance with all company policies and procedures, including safety rules and regulations
Liaise as necessary interdepartmentally to seek resolutions to all reported issues
Assess reported issues and as necessary work directly with Client’s service providers for escalation and timely issue resolution
Perform customer support related tasks and special projects as assigned by management
Liaise as necessary interdepartmentally to seek resolutions to all issues reported
Must be able to lift desktops, laptops, monitors, printers and other IT related equipment
Qualification
Required
Provide comprehensive technical support services to the Client's onsite personnel, customers and service providers
Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration
Replicate and resolve customer incidents in the software & hardware environment
Maintain incident management system with up to date information on ticket progress
Self-monitoring of tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA's
Follow established Asset Management processes
Provide setup and support services for conference rooms
Provisioning and deployment of internal VoIP telephones
Communication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer
Documenting customer interactions within the tickets to be inclusive of accuracy, thoroughness and timeliness
Effectively communicate with Deskside Management Team in regards to asset management, break/fix or Service Desk related processes (build a 'proactive' environment)
Contribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels
Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws
Ensures compliance with all company policies and procedures, including safety rules and regulations
Liaise as necessary interdepartmentally to seek resolutions to all reported issues
Assess reported issues and as necessary work directly with Client's service providers for escalation and timely issue resolution
Perform customer support related tasks and special projects as assigned by management
Liaise as necessary interdepartmentally to seek resolutions to all issues reported
Must be able to lift desktops, laptops, monitors, printers and other IT related equipment
Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
Excellent communication and customer service skills. Dedication to customer service
Excellent teamwork skills
Excellent desktop support technical skills
Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Remote Desktop tools (Bomgar)
Ability to perform root cause analysis and determine appropriate course of action based on result
Preferred
Itil Foundation Certification (Optional But Valuable)
Certification In Asset Management (Optional But Valuable)
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
Founded in 1976
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
2026-02-06
2026-02-05
Company data provided by crunchbase