Techgene Solutions · 15 hours ago
Help Desk Analyst
Richmond, VA
Contract
Onsite
Senior Level, Lead/Staff
8+ years expTechgene Solutions is seeking a Help Desk Analyst to provide support for employer accounts related to background check and criminal justice data systems. The role involves setting up and maintaining user accounts, communicating with employers to resolve issues, and analyzing problems to implement effective solutions.
MobileSoftware
Responsibilities
Support employer accounts for background check and criminal justice data systems
Set up and maintain employer and user accounts, including ePortal access
Communicate with employers via email and phone to resolve issues
Analyze issues, determine root cause, and implement solutions
Update account and user information and perform related support tasks
Qualification
Required
8+ years of Help Desk or technical support experience
Strong multitasking, problem-solving, and analytical skills
Excellent customer service, verbal, and written communication skills
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook)
Company
Techgene Solutions
Instituted in 2002, Techgene is an ISO 9001-2008 certified company that provides innovative mobility solutions for enterprises as well as consumer sector.
201-500 employees
H1B Sponsorship
Techgene Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (9)
2022 (3)
2021 (13)
2020 (19)
Funding
Current Stage
Growth StageLeadership Team
K
Kumar Bapuji Kukunuru
Founder & CEO
Company data provided by crunchbase